AutoZone Auto Parts MD 21045

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Shay B

I would like to commend and offer my thanks and compliments to Rick Martinez. When I stopped in today to inquire about an issue with a windshield wiper I had bought there, Rick came out to look at the issue, quickly offered options and solutions. He was knowledgeable and professional. I was in and out with the problem solved with 15 minutes. At a time when good customer service is no longer a standard (sadly) , Rick demonstrates the qualities of what great customer service is. If his bosses are reading this, you got a good one. Make him happy!

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Joe Henson

I just bought new headlights for my car. Before I left, Shameaka double-checked to make sure I had the right ones. She then went a step further and told me to make sure the light I was replacing matched the light type and said if it didn't then I had pulled out the high beam. Sure enough, even armed with this knowledge, I still pulled out the high beam by mistake. But, her advice prevented me from putting the bulb in the wrong spot. Thanks, Shameaka!

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CiCora Leigh

My dad is a former AutoZone manager and mechanic, now senior management at O’Reilly Auto Parts, so I know what proper customer service and technical skills should look like. Unfortunately, that wasn’t the case here. The technician had to Google my Audi’s test codes from the OBD2 scan, gave me a card for an outside mechanic before finishing, and said they couldn’t replace my dead battery because they didn’t have the right computer system—claiming I could lose my car’s memory. We drove 30 minutes to O’Reilly in Glen Burnie, where they immediately replaced the battery using the correct backup tools and professional care. That store proved the job could easily be done; this AutoZone just didn’t want to do it or maybe didn’t know how. Disappointing experience here—thankful O’Reilly still upholds real standards of service.