BDR Glass The Glass Man MD 20650

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SOMD Tint

Fantastic business to get your windshield replaced! Good prices and great customer service! Give them a call!

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Alva Watson (ALVAW3)

We recently had the back power window on our work truck repaired by BDR The Glass Man, and the experience was excellent from start to finish. He was fast, efficient, and affordable—everything you hope for when dealing with a repair on a tight schedule. The job was done professionally and without any hassle. The Glass Man knows his glass! He takes pride in delivering quality work. Highly recommended for anyone in need of auto glass repair! Thank you to Rachel for getting it scheduled so fast!

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Andrew Grayson

UPDATE: BDR responded below and clearly did not read that they were found to be at fault by another business due to a chip they made during installation. The "impact" claimed is the wrinkling of the cheap seal they clumsily left torn during installation. A few months ago we had our windshield replaced by BDR. I came home later that day and inspected the work and the only thing I noticed at a glance was that there was a "raggedy" section of the new seal that was installed, on the vertical section of the driver's side. This cosmetic seal was all gouged up with some sort of tool during installation and I'm not sure why that was deemed fine to them, so I intended to call them to ask them about it. The glass was also not clean on the inside. Just over 2 weeks later when I was taking the vehicle for a drive I noticed a crack had appeared. The crack was coming from the very edge of the glass, which was only noticed once the crack had started to spread beyond the visibility of the A pillar of the vehicle. The vehicle had only been driven once more prior to noticing this and I know nothing hit the windshield, so I called them and politely asked of the possible cause. While I was in the middle of explaining things to the lady that answered the phone she asked me to hold on. A man now picked up the phone and immediately started with, "I'm really sorry, but we don't warranty windshields against cracks or other damage beyond 24 hours". I would have been totally fine with this statement, but I felt this crack formed due to improper installation so I asked them if I can bring the vehicle to them so they could take a look at it to ensure it wasn't improper installation. The man now just kept repeating the quoted phrase above in a fairly condescending tone. He suggested that something HAD to have hit the windshield even after I mentioned to him that nothing had hit it as the vehicle only had a few miles since the install, there were NO impact marks on the glass, and that the crack started from the EDGE of the glass. He then added that he was the one who installed the windshield and it was IMPOSSIBLE that there was any error in installation and continued to refuse to want anything to do with it. I was adamant that as a business they were handling this very unprofessionally and advised him of this when I just asked them to identify the cause. That didn't change anything and we went around in circles until he finally agreed to look at it, and passed the phone back to the lady that originally answered. I was given back to the lady when I asked her, "By the way, was that the owner I was just speaking with?". After being told yes I added that someone should tell him that he really should learn how not to speak to customers". She then responded with how he had to keep telling me that they don't warranty glass, and all I did was waste their time and cost them business for 10 minutes while on the phone with them. I had enough, and decided that the $300-some spent on this windshield that they likely damaged during installation was no longer worth battling them and their terrible customer service, as they would never admit fault based on this conversation. I hung up and never spoke with them further. We then dropped the vehicle off at a more reputable business. At this time the crack had continued to spread further. All we mentioned to this other business was that it was installed a few weeks prior by another company. When we picked it up they showed us that the windshield had chips on the edge where the seal was damaged about 10" up from the crack, as well as a larger chip at the edge right where the crack started-- BDR indeed caused the glass to crack due to bad installation, likely shoving the cheap seal into place with a flat blade screwdriver or something. A junk generic seal was used instead of the nicer one that COMES with these windshields to top it off. The interior sensors were also glued on poorly with sealant. Don't use this company if you don't want to possibly throw away hundreds of dollars to a rude and incompetent business.