Advance Auto Parts MD 20794

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Dani S

My experience at this store today was beyond disappointing — it was flat-out unacceptable. From the moment I walked in, everything felt disorganized and poorly run. There were only two cashiers working, and neither seemed capable of handling the customers in front of them. One clearly had no idea what he was doing, and the other was stuck answering endless questions from a single customer. Because of that, I ended up waiting almost 30 minutes in a line that barely moved. The store was clearly understaffed and completely unprepared. When I finally got to the counter, the situation somehow got even worse. I brought an alternator to return for my core refund, and their system simply would not scan it. After multiple failed attempts, all they could manage to say was: “It’s not showing up in the system,” “We can’t process it,” and “You have to come back tomorrow when the manager is here.” In other words, I wasted my time standing in line just to be told to come back another day. No solutions, no effort, nothing. But the biggest slap in the face? The oil promotion. I literally walked in with the flyer in my hand — the printed booklet with their current deals. The promotion clearly said: 5 quarts of oil + an oil filter for $29.99. So I asked the employee directly: “Does this deal apply to all vehicles?” He looked at it and told me: “Yes, it applies to all cars.” That was the ONLY reason I even decided to buy the oil. But when it came time to pay, the discount didn’t apply at all. Not even close. And instead of fixing it or honoring the printed promotion they themselves handed out, the cashier decided to give me the military discount, which is ONE dollar, as if that was supposed to magically make everything okay. I didn’t come in for a $1 pity discount — I came in for the $29.99 promotion they advertised and verbally confirmed. The deal was supposed to save me almost $15, not $1. And to make things even worse, while we were trying to sort this out, the cashier actually had the nerve to tell me that people were waiting in line, basically pushing me to hurry up. That’s unbelievable. After they wasted almost half an hour of my time due to poor staffing and slow service, suddenly I’m the inconvenience? I told him clearly: “That’s not my problem. You need more staff.” Because it isn’t my job to fix their lack of employees, broken system, or disorganized store. To recap, this location is a complete disaster: • Terrible organization • Extremely slow service • Untrained employees • A system that doesn’t work • Promotions they refuse to honor • False information about deals • No solutions whatsoever • And an attitude that makes it feel like the customer is the problem People come to an auto parts store for solutions, not excuses, wasted time, and promotions that magically disappear at checkout. After the experience I had today, it’s honestly shocking that this store still has returning customers.

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Oludayo D

Although they had the vehicle parts I wanted and the automobile sales representative at front desk was helpful and professional, I spent along time on the queue. Some part I ordered wasn't in store, the representative help me request for it from another location which was shipped overnight to the store for pick the following morning, my experience so far has been good except for the long queue??

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Angel Bombshell

Big shout out to Janay for running diagnostics on my car. She was professional, friendly, and provided excellent service. Truly appreciated!