Advance Auto Parts MD 21784

K

Kevin Ross

Does not do right by their customers. I bought an inexpensive pack of vacuum line plugs. Like $6. Ended up not having the size I needed. I tried to return it and was told by "the boss" that I cannot return it because, "I can't resell that since it was opened". So the store can't tape it closed and put it back on the shelf... ok... well. It's not about the money. It's the fact you didn't even try to work with me or even apologize for not being able to take it back. It's the fact that after you said you won't take it back, you immediately dismissed me and ignored me like I was garbage and not even worth telling me to have a nice day. You just lost a customer for life.

A

Adrian Kessler

Simple, quick and easy to get in and out of they were not busy at all so it was very helpful for them to assist me. And everybody there was very kind. I'm visually impaired and a little slow from a TBI so I was very grateful.

D

David Shaffer

I have had good experiences previously with this location. This week however I went in to pick up a small online order and one of the associates was working with someone on the phone and was the only one at the counter. I stood there and waited over 5 minutes being able to see at least one more person around the stock shelves to the right and I believe they may have been talking to another person. It was pretty awkward just standing there. You might think that the associate on the phone would at some point cover the mouthpiece and call for someone to come up and help me. I was the only one in the store. Finally another associate came up from the back area to acknowledge me and give me my order. I am going to give the team the benefit of the doubt and assume they did not see me there but you would think the associate on the phone would at some point cover the mouthpiece and call for someone to come up and help me.