Pep Boys Auto Service & Tires MD 20876

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Thomas Espina

I went in to have four tires installed that I purchased from TireRack.com. The service advisor recommended a four wheel alignment. Although I had no steering pull before the visit, I had not had an alignment done in a long time, so I agreed. When I left the shop and started driving, I immediately noticed the vehicle pulling to the left. I returned to Pep Boys and explained the issue to the service advisor, who said they would take care of it right away. After waiting over 60 minutes, I was told the car was finished. I left again, and the vehicle was still pulling heavily to the left. At that point, I did not have any more time that day to return and wait again. When I got home, I noticed the driver side front tire looked visibly low. I checked the pressure and found it was at 20 PSI, even though the vehicle placard clearly states 35 PSI. I had to inflate it myself. This situation is unacceptable. The vehicle did not pull before service, and it left your shop pulling twice, with an improperly inflated tire that should have been caught during installation and alignment.

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Tromeka Felton

This is for the store in Germantown, MD on Frederick rd. I went in on Friday to get a diagnostic because my “engine power reduced” light came on. I was told I needed a VVT Selenoid and oil change. They told me I had to come back in. I was told to make an appointment in the morning, I made an appointment at 10:30a and my car was done till 5:34p. Not only did they take forever to “fix my issue”, on Monday night my “engine power reduced” light came on again. I told the guy in the front that I wanted another diagnostic and I would like to see the codes, he was dismissive because I am a woman “who don’t know“, they over charged me for something simple. If I paid $110 for a diagnostic, just to be lied to and getting over charged for something that wasn’t even wrong with my car.i also left a voicemail for a call back, got to the store and was told that they heard my voicemail but I never got a call back so I had to come back to the store. PLEASE DO NOT GO HERE ESPECIALLY IF YOURE A WOMAN!!!

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George Tabora

Bought new quality tires from PeP Boys Germantown. Very happy with tires and our vehicle drives securely now during bad weather. Had initial issue with TPMS sensors not working but I brought back the car and it was reset and fixed the next day. Thank you to Adolfo and service techs for help on this.