Firestone Complete Auto Care MD 20902

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Pablo Garcia-Ruiz

Made my appointment online for 8:00am. Greeted by a Firestone associate who checked me in. I did wait for my vehicle while it was being serviced. I had recently bought a used car. So the front tires needed to be replaced. The rear tires were already two Firestone tires. I also needed a front-end alignment. The whole process was completed under two hours. A different associate helped me check out. Both Firestone associates were very nice and professional. Very pleased with the whole process. Thank You! On a Side Note: the waiting area and bathrooms are in need of a remodeling/makeover. It's showing it's age. It's stuck in the 70's-80's.

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Julián Leguizamón

I brought my car to this Firestone because my check engine light was on. After their diagnostic, they told me I needed to replace the exhaust flex pipe and recommended replacing the O2 sensors, giving me an estimate of about $1,500. I decided to get a second opinion from another shop. Their inspection showed the flex pipe was completely fine with no leaks and that only the O2 sensors needed to be replaced. Firestone had quoted me about $800 for the O2 sensor repair alone, but the second shop fixed the issue for $186 and the check engine light is now gone (with a 1-year warranty). Based on my experience, I’d recommend getting a second opinion before approving major repairs here.

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Rosa Flores

Yesterday I took my dodge charger 2014 just do do an oil change. I always taken my car there to do an oil change . A lot of people told me not to take it there because they always mess up something so I didn’t believe that , so I continued taking it there for so long . But yesterday just to do an oil change my came with engine light on and the oil light too . So I called right away they told me to take it back for the oil light on because supposedly my engine light was already on and is not true the only light I have on is the tires . So now my car have does two lights that didn’t have have it be fore . They asked me if I wanna do a diagnostic for the engine light asking me to pay $100 . I just when for oil change and came out with a problem with my car . So take pictures be fore taking your car be fore they said you brought like that . I’m so mad now because I don’t even know what did they do with my car now .