Advance Auto Parts MN 55423

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Joe Michaels

Called and spoke with an employee named Nicole to verify if they had a product physically in the store. Was countered with an extremely rude attitude when asked to put hands on the product. It was not available in store as shown on website and after I asked to have it ordered in I was met with increased anger. The call ultimately ended up with me being aggressively hung up on by Nicole. I will never use advance auto parts again. Word of advice to Nicole. If you hate your life you should chose a career path other than customer service.

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Vital Events Planning & Design

I went to Advance Auto Parts on Penn, and Misty helped me find coolant. She explained what to look for on the container and how to put it in my car, all without making me feel stupid! She was so nice! I complained about my recent trouble with mechanics and asked her for local recommendations, which she happily provided. I'll definitely go back there if I need anything else!

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Robert Daniel Atcheson

Nicole was very rude and unwilling to help. Seemed irritated i was there asking for help only thing she suggested was going somewhere else. Oh well she did sell me a crossbar for 30 and made sure to tell me if it was used even to tighten 1 lug it was then no refundable. lol well I read they return policy and it says something different. Take a look. (People I just had a couple lugs loose and my tire was potentially going to fall off while driving and no one seemed to care or want to help in anyway.)