T & T Automotive MN 55423

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Got my car towed by T&T Overall they did their job towing from point A to point B However - the young tow truck driver did not seem like he was in a good mood. I requested for a tow and he went to a different side of the parking lot and blamed it on me saying that I did not provide enough details. I was nice and polite during the complete interaction but he seemed agitated for some reason. I was uncomfortable to the point I was close to asking him to not tow my car and I’ll pay him for showing up and call another towing company. Please treat your customers with dignity and respect.

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Kolohe Coalson

During the pandemic, I had a very memorable AAA tow truck driver (the owner, or someone in the owner’s family?). It was late at night, he was very kind, and it was very admirable that he was working through the night to keep the business alive during a difficult time. Since that night, I made it a point to go to T & T for gas instead of big chains to at least try to contribute to a small business. Last week when I discovered a nail in my tire and a lot of air leaking out, I knew exactly where I wanted to go! I called Monday morning to ask if it was something they could help with, the older gentleman on the phone asked if I’d be willing to leave the car with them for the day. No problem, so I asked if I needed an appointment and he said no. Unfortunately, it was raining and I wasn’t keen on walking home in the rain after dropping it off. My other ride became available after lunch. Since I wasn’t told to make an appointment, I figured it wouldn’t be a big deal. When I arrived at 1:30 I told the older gentleman the issue with my tire again and that I had heard I could drop it off and they’d be able to take a look. I was received with a long stare and, “Oh you heard that, did you? Well I don’t know if we can help you”. That threw me a bit and I wasn’t sure what to say. I thought he was joking so I said, “Ever? Like, you won’t be able to help me at all?” The elderly man began to respond, “Did I say that? Did I say we couldn’t fix it?” The whole interaction became tense and weird. He was really adamant on telling me he couldn’t guarantee it getting done today, which I never assumed, expected, or asked for. I tried to make that clear by saying I would just be happy if they could take a look eventually at some point when they had the time. The man said, “Well we don’t just keep cars here for weeks at a time” and that he had expected me right after we spoke in the morning, that they were waiting for me, and that I should have called to let them know I wasn’t coming in. This confused me quite a bit since he had told me earlier that I didn’t need to make an appointment. I’ve never been asked to cancel for an inquiry. It was clear at that point anything I said was going to upset the older gentleman. It got to the point where I asked him if there was something wrong. He told me I came in with a “snotty attitude,” he didn’t like the way I told him to look at my car, and that if I was worried I should probably just put air in the tire. Towards the end of the interaction he asked me what I was “crying about.” I usually don’t let people get to me. I even feel silly writing a review on this and I don’t have any intention on smearing your business. But it was such a strange and extremely rude encounter. That man came out the gate hot, and I didn’t deserve it. I really wanted to give you my business. I don’t doubt the work you do at T&T is great. But I wouldn’t know.

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Erica Stapic

Recently took our van to T&T for a tire issue on the morning it was discovered for an older model minivan. We knew the tires were in need of replacement, but had been dragging our feet since they weren't readily available in retail spots. They were able to get the tires in that day and we got our car back that afternoon. Jordan is always very helpful and not pushy/sales-y.