North Bay Auto MS 39525

C

Christine Clayton

Without caring, quality is impossible, and failing to serve customers well means they will take their money elsewhere. Every time you drop the ball, you're essentially handing customers to your competitors. And handed us over is just what they did. I took my car to North Bay Auto in Diamondhead on Monday for an estimate and was greeted with a dismissive rude receptionist/front desk lady. We were requesting a quote for struts and brakes. A job we knew would be costly but had hoped the close convenience to my work would be perfect for dropping off and picking up. The rude lady interrupted and cut my 85 year old grandfather off from speaking not once but twice when he was asking questions. We promptly left and called In and Out in Kiln. I spoke with Katie, wonderfully polite and helpful. She gave me an over the phone quote whereas an in person quote at North Bay couldn't be bothered to be given. Took my car to In and Out this morning. I am extremely pleased with their work, professionalism and customer service. Customer Service got us in their door. We will continue to use In and Out and will never return to North Bay- completely 100% due to their lack of basic common courtesy and respect for their potential customers.

R

Richard Kelly

I'm new to the state. Working an hour from home and had a flat on the way to my wife's truck with a flat.... The gentlemen stopped what he was doing, clearly very busy at closing. Beaded my spare for me , that was so old, and I made it to my destination. I Can Not Thank You Enough This shop embodies Southern Hospitality and Humanity.

A

Andrea Spiers

Can't say enough good things about this place. Highly recommend - honest and friendly. I was told by the dealership that I needed brake pads replaced. Dropped car off, fully expecting brake work to be done. Upon arriving to pick up my vehicle, I was informed that brake pads were absolutely not needed - brakes looked good and there was plenty of time before I would need to replace anything or need any work done on the brakes. Needless to say, I was blown away with their honesty and customer service. Thank you North Bay Auto!!!