K&M Service Center MO 65459

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Madeline Butler

Went in for a routine oil change. The car had no issues beforehand. After the service, I was told the transmission dipstick was broken and found in the engine bay. The break was very clean with no rust or wear, which is highly unlikely given the age and mileage of the vehicle. I was pressured to buy the replacement part, which I declined. The employee who returned the part was unprofessional and used inappropriate language. I later sought a second opinion and was told this type of damage would not occur without being caused during service. Due to this experience, neither I nor my family will be returning.

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Daniel Roderick

I’m not from Dixon I moved here 3 years ago and K & M was the first place my neighbors recommended. They have worked on all of my vehicles and even when things continued to be a challenge Kirsten and all of the staff take care of the problem and fix it…K&M treats you like family, that’s just how one outsider feels.

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HappyFeet Pengiun

I would NOT recommend this shop. Poor communication, clear incompetence, and neglect. I brought my car in on January 28th for a strong fuel smell. Within minutes I was told the main fuel line was cracked. They knew this was my only transportation. What should have been a straightforward repair turned into TWO WEEKS and FOUR failed attempts. Communication was almost nonexistent unless I reached out. I was later told: • The first fuel hose “exploded” because the wrong part was installed. • The second failed because the mechanic did not decompress the other fuel lines. They then tried charging me for THREE fuel line installations — including repairs caused by their own incompetence. The bill was nearly $1,800, including 19.5 hours of diagnostics at $100/hr and 7 hrs of labor After disputing it, I still paid $1,440. When I picked up my car, the drive belt was squealing (not tightened), and the check engine light came on within minutes. They reset it, but the car idled extremely low and continued having issues. I later learned no smoke test was performed, and only the lower intake crush gaskets were replaced — the upper crush gaskets were reused. Crush gaskets are not reusable, and any competent mechanic should know that. Less than 24 hours later, the check engine light returned with code P0457 (EVAP leak). Paul had reset the check engine light before giving me back my car after test drive claiming it was done. I ultimately took the car to Subaru to have it properly repaired. The Subaru technician documented on the official work order that several hoses and clamps were not installed or tightened correctly by this shop. After two weeks without transportation and over $1,500 spent, I had to pay Subaru to correct their incompetence and neglect. I have documentation supporting everything stated here. Proceed with extreme caution. AG HAS been informed and soon the court's will be too.