The Bike Shop MO 64127

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WindRiver

Fantastic bike shop. Excellent customer service!!! I called with a motorcycle question all the way from Arkansas and they were able to help me over the phone. Really appreciate you guys. Next time I'm in Kansas City Missouri. I'm going to come say hello. Thanks again!!

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Drew Black

BEWARE!!! Brought in a scooter that needed a clutch cable, a battery installed and a new exhaust (all of which I supplied) and left TEN MONTHS LATER with my bike in pieces… AND THEY CHARGED ME $350!!! Absolute horror story of an ordeal. Literally admitted that they had an apprentice work on it that didn’t know what he was doing, very unprofessional, no communication. Would give them zero stars if that were an option. The picture of the scooter looking nice and put together is the BEFORE picture from the day I dropped it off with them. The picture of the scooter in pieces is how I got it back ten months later. Mark was rude and belligerent. Read the other negative reviews… they say the same thing about his attitude and his replies to reviews are even combative. I’m reporting them to the BBB too.

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Tim Hill (Sparrow)

Dropped my bike off at The Bike Shop on October 8th, 2024 after my chain snapped. I was told the repair would take about an hour once the part arrived. I checked in regularly, and after over a week of no progress, I went to pick it up. The bike hadn’t moved an inch. To make it worse, they made me pay for a chain and sprocket they ordered—even though they never did the work—and I later discovered they ordered the wrong sprocket (6-bolt instead of 5). Ended up wasting 9 days and $200, and got the job done elsewhere in 30 minutes. The worst part? While my bike sat untouched, employees were literally drinking and hanging out. Zero sense of urgency or professionalism. I’ve since read tons of similar reviews and I’m glad I cut my losses early. Based on how they respond to criticism, I’m fully expecting a defensive reply instead of any accountability. If you value your time, money, or bike—go somewhere else.