Brad's Auto Service MO 64118

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Willa Gwyn

I get that you have to make your money somehow at a shop like this but it can be an unpleasant feeling pressured to make a purchase that I perceived as trying to make an extra buck on the next solo woman walking through your doors. I went in for a full inspection of the car I just had bought which alone would have been $12. After looking over my vehicle. I was told they would have to fail the inspection because of a faulty marker lamp bulb that had to be replaced and a pair of wipers that also needed replacing. They said they could pass me but I'd have to pay to fix those. After they explained that the 3 minutes it would take to do this work would cost $40 in labor, I politely said that was a bit out of my budget and could come back when they get back from lunch after heading up to the O'Reilly's to install the 25-cent light on my own(done many times before). Now I have been to shops before and know that replacing that little inside light does not require any tools and is surely not $40 in labor. But I was not going to argue, I just wanted to do it on my own. The next thing I was told was that if I decided to leave and take my vehicle, they would have to fully fail my vehicle and report it as a failed inspection. Being between a rock and a hard place I decided to bite the bullet and just have them replace it there. 4 minutes later, the keys are in my hand and $80 has just left my bank account ($12 inspection + $20 wiper blades + $40 labor + 25€ bulb). Now, I say this all with understanding because I get that shops like this need to be able to make money and I do appreciate the kindness of the person at the front desk but I would also have appreciated knowing that what exactly they were looking at and that they would have to report the failed inspection to the state if it left their lot prior to them taking my vehicle. As a shop owner as well, please be kinder to your customers when informing them that they are not allowed in the shop area. I had asked the person working at the desk if it was alright that I look at what light was faulty. I was then escorted into the shop where you were there for a good 4 or 5 minutes before you very rudely directed that I not be in the shop area and that it was against policy due to insurance liability. You are working with real people here, treat them as such.

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Jennifer Strobel

The entire team at Brad's Auto Service are truly knowledgeable and explain all recommendations to ensure that you understand what they recommend needs to be repaired. This is an honest garage!

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Stephanie Petersen

Brad's is AMAZING. Located just North of N.Oak and 72nd on the East side of N. Oak in the strip mall with Hertz. After spending 5 hours at the Kia Dealership, then another hour at Valvoline, I brought my car into Brad's. Turns out that everything that was quoted before was incorrect, and the ONLY thing wrong was an improperly installed battery and a stripped bolt. $30 and 30 minutes later I was out the door with a perfectly running vehicle. They saved me $100s of dollars and tons of hours. From here on out I'm going here first. They have a customer for life. THANKS KEVIN AND ALL THE MECHANICS AT BRAD'S!!!