AutoZone Auto Parts NJ 08505

d

djr ross

My battery went out in the parking lot at 4:55pm . Went in to see if any one can he me if not then I needed to buy a battery charger.As I entered the store Amanda greeted me and I explained my situation . She assured me not to worry, then she went to get a battery charger and came outside to boost my car. The charge didn't work cause I have the main battery in the trunk. Amanda went all out of her way to open my trunk through the back seat to find out all I needed was a battery post shim and then gave me a boost. After she helped me I found out by another employee that she only worked to 5pm AutoZone is very lucky to have this caring ,accommodating employee. who went all out and beyond to help a customer even though she could have gone home at 5 pm, For me she was an angel sent from above.

i

ivan chen

I came here to recycle used oil, which should have been a simple and routine process. Unfortunately, my experience was very disappointing. The employee who approached me was a middle-aged male staff member. He was on the phone the entire time. While I waited patiently, instead of acknowledging me or politely explaining the situation, he rudely dismissed me and told me to leave, as if I was inconveniencing him. I understand that staff can be busy, but basic courtesy and professionalism should still be expected. A simple “please wait a moment” or “we can’t process this right now” would have been completely acceptable. Instead, I was treated with disrespect. I hope management will address this and improve customer service training. Customers should not be treated this way for coming in to handle normal business.

P

Peter Maher

I stopped by today for the first time. I have an engine light on and a check gas cap message on my dashboard. I came in for the free diagnostic check and a very friendly employee helped me- if I remember correctly his name was Manny. He came outside and did the diagnostic check and said there was a minor vapor leak from my gas cap (my gas cap has a rubber ring inside that was cracked). He came back out with a printout of the diagnostic report, with options of gas caps for my car that they had in stock. I came inside and bought the replacement gas cap at a very reasonable price. The diagnostic check and printout were free. I am very happy with the level of customer support that you just dont see nowadays. I will definitely be coming back when I need to and will tell my friends about the great service. As of now, my engine light has not gone out but I am hopeful as I drive a bit more it will. I cannot recommend this Autozone enough. They were amazing.