Firestone Complete Auto Care NJ 08021

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Zaire Johnson

I am extremely frustrated with my experience at the Firestone location in Clementon, NJ. My vehicle was not properly repaired, and I was advised to approve costly work that did not resolve the issue. I had my car towed there the day after fueling because it would not start and was producing excessive smoke almost immediately after leaving the gas station. At the time, I did not realize I had mistakenly put diesel in the tank. I explained the symptoms as clearly as possible and relied on their diagnosis. Firestone recommended replacing the fuel pumps, spark plugs, and performing a fuel system cleaning. I approved the work at a cost of roughly $1,800. After the repairs, the vehicle briefly ran, but the spark plugs failed again and the car remained undrivable. I was then advised to replace the fuel injector and fuel tank for an additional $1,600. Given the mounting cost and lack of resolution, I declined further work. I requested a fuel sample because I still believed contamination could be involved. I was given a sample in a water bottle. I then brought the vehicle and the sample to another repair facility capable of testing the fuel. After diagnostics and inspection, they informed me that the fuel sample provided to me and the fuel inside my tank did not appear consistent with one another. The fuel in my tank had characteristics consistent with diesel, including an oily consistency and smell. The sample provided by Firestone did not match those characteristics. To this day, I have not received an explanation from Firestone as to why the two samples appear so different. I have asked both the area and district managers directly and have not been given a clear answer. Additionally, during the inspection of the fuel pump installed by Firestone, components were found inside the fuel tank and one piece was missing. I have photographs documenting this. I have direct documentation of the work performed by both shops as well as recorded phone conversations with management. I am continuing to seek reimbursement for repairs that did not correct the issue. This has been an expensive and stressful experience. I expected accurate diagnostics and competent repairs. That is not what I received.

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Robert Drechsel

I went in with a cracked rear control arm for my suspension. Kyle thr manager and the team took great care of me from start to finish replacing everything at such an affordable cost. They worked with me and for me and I could not have been happier. Highly recommend firestone clementon!

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Rizz

Brian was great ! I do think their prices are kinda high but their nice and they know what their doing.