IAA Avenel NJ 07001

T

Tony N

Avoid this place. Their customer service stinks and they are very unreliable. Insurance had my girlfriend tow with them, and they instructed us to leave the keys in car and they would pick it up (this was on a Friday). We requested that they let us know when they'd pick it up and they agreed even after saying they usually don't notify the owner when they pick up the cars. The day past and they never came to pick up the car. We call them and they said they had called us, yet we had no missed calls. This doesn't make sense cause the car could still have been picked up even if the call was missed (which they claim to have done many times and not notify the car owner whenever they picked up their car). They finally picked up the car on Wednesday after having to call them. So they initiated the pickup on Friday but did not pick up the vehicle until Wednesday. After seeing all the other terrible reviews and horrible customer service, it’s a surprise this establishment is able to conduct business, stealing from people’s car (from other reviews) and being unprofessional. Now this is where it gets annoying. The tow person requested my girlfriend to drop off cash at the shop where the car is being towed to, but due to the car in need of repairs and scheduling, they agreed that they can pick up the cash. On the day of them towing the car to the shop, they backed out on this agreement and wanted the cash dropped off. The lady seemed annoyed when my girlfriend couldn't abide to the request because she had work obligations. It was very annoying to deal with them. How do you expect someone to drop everything to just drop off cash when you had agreed on picking it up? On top of that, cash cannot be easily dropped off when you have her car... What a joke. This could have all been handled sooner if the car had initially been picked up on the day it was suppose to.

N

Norma Garcia

I am beyond angry. My car was sent to this auction site by Progressive after a total loss back in February 2025 . While randomly browsing through auction listing photos, (honestly just reminiscing about my first car ever..!) I spotted my own belongings—my boyfriend’s hats, my lunchbox, and my steering cover—just dumped on the ground in the background of their very OWN pictures. they also stole a pouch of coins (left 3 pennies in it….) and two gold pendants of my boyfriend. That’s when I connected the dots and realized they were the ones who stole everything valuable from my car. I thought it was the first towing place my car went to before stupid progressive sent my car here, but i was wrong. This isn’t just negligence—it’s blatant theft. Even though i’m making this review in August 2025 months after they stole from my car, it still angers me just as much if i were to have connected the dots the day of back in February 2025.. Judging by other reviews, this is a recurring scam. Do not trust these bum crooks with your vehicle or anything inside it! shame on all of you guys and i hope those quarters were useful ??‍♀️

2

2916 Design

Car was sent here from progressive. They stole everythinggggg. Even my prescription sunglasses!! They stole nasal tissue, purell, chargers. Literally Everything. I’m surprised they didn’t take my ez pass. Everyone pretends to be clueless. Absolutely disgusting.