C&L Auto Body NJ 07936

D

Dan Frigolette

Dismantled the car and supervised me removing my personal items refused to give me my own license plate screws? They totaled my vehicle for a dented fender and a bumper skin. Oh and they told me I could go clean out the car but said they didn’t know where it was, but came directly to it to when they wanted to check on me. They also spent more time highlighting pre exisiting damage to my vehicle on panels no where near the crash. High attention to detail on stuff they don’t plan to fix. Low attention to detail on what they’re “planning” to fix. I also asked 4 different folks in 4 different calls, for my aftermarket parts to be removed and returned to me. I never got them nor heard anything about these parts. I don’t know…They let me use the bathroom and eat a life saver, but, has anyone actually had their car fixed by them? 3’s generous.

B

Brittney Cole

Had a great experience with them, my car got hit at my apartment building & I was able to get in the next day to get my car fixed. They called enterprise for me so I had a car waiting there for me. They updated me frequently on the status of my car & everyone was super nice & helpful. My car looked as good as new when they finished.

J

Jason Chung

We had previously brought our car in for repairs and we had a great experience so once we got into an accident, it seemed that going back to C&L would be a great choice. However, there were significant delays and issues from start to finish. First, there was a delay of three additional days from the initially set pick up date to complete repairs (new driver's side mirror and side panel), which was acceptable as we wanted to make sure everything was fixed. However, similar to other reviews, we picked the car up with more issues. We noticed that the technician was not able to open the drivers side door from the outside when unlocked with the key remote. They stated that this was normal wear and tear and claimed they could not work on the car if insurance or we did not pay. We brought our car to the dealership and noticed that while the mirror was replaced, it would not close or open properly when the car was unlocked/locked. Next, the dealership instantly noted that the driver door handle was not properly installed as well. As we did not want to go back to CL East Hanover for repairs, the car was taken to CL Morristown where they claimed to have fixed the issue but we received the car with the same issue of the door not being able to open. All in all, we ended up having the car ultimately repaired at the dealership.