P & N Auto Works NJ 07018

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Sebastian R

I would like to thank Chris and the team at P & N Auto Works for the amazing restoration of the front end of my vehicle. Proper communication was provided and it's unfortunate that the vehicle had to remain at their shop far longer than it should have due to circumstances that were beyond their control. I was informed that a vital part of the vehicle was ordered about 4 or 5 times due to damaged or incorrect parts coming in due to the negligence of the shipper(s). Chris assured me that he was doing whatever he could to make sure the vehicle would be ready as soon as he could and once he received the proper part, he managed to assemble and detail the vehicle on the same day! I arrived later to find what seemed to be a new vehicle at first. This is how exceptional the care and effort was put into it. Thank you P & N Auto Works! Should I need any body services performed in the future, I will not hesitate to contact.

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Cracctaylor327

Ive always seen this repair shop growing up in eo but not sure if its the same owner or same shop after 20+ years. Always wondered if they did good work. A friend of mines had their car repaired here through insurance & had nothing but good things to say. So with my accident I decided to give them a try. It wasn’t a regrettable decision. Chris very helpful throughout the process. Wait time wasn’t a problem for me as long as i was covered on the rental. The only difference was that the part replaced wasn’t the same removed from the vehicle. Part wasn’t attainable because of over sea parts. At first wasn’t comfortable with it because of course u want the same part replaced but after honestly im happy with the replacement it looks way better to me. Insurance was able to replace other matching side as well with the help of Chris. About 2 weeks for completion which isnt bad at all. For all your accident needs definitely stop by here great work. Also received complementary car wash.

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Maydena R

Initially, I chose P&N because of their amazing reviews. However, communication is where they dropped the ball for me. My car took over a month to fix. To be fair, when I first dropped my car off on 10/6 they called me a day or two later to inform me that the parts needed for my car were on back order, therefore they were unable to give me an estimated date of when my car would be completed, understandable. I waited 2 weeks and called on 10/22 just for an update, they said that they received the parts and would update me when they begin repairs, never received that call. Disappointed, but whatever I assumed they were working on the car. October 31st I saw a pending charge from enterprise on my CC and a message asking me if I still need the rental… this annoyed me because they’re supposed to be in communication with enterprise. Like at least if you’re not updating me, the very least you could do is update enterprise. Reached out to my adjuster to let her know that I’m still in the rental, she notified me that the shop said the car would be done on the 3rd but to call and confirm. The 3rd comes no call/update, but of course enterprise is asking if I still need the rental. So I called and they said the car would be done on the 4th. The 4th comes, I get no call, no nothing. So I’m sitting around all day after I moved my schedule around. My issue here is, how hard is it to pick up the phone and say “hey, just to give you a heads up, I know we told you the 4th, but it’s taking a little longer than expected.” Communication is a very important component of customer service and as a paying customer I deserve updates. Even if it’s to tell me there has been no progress. It has made this ordeal very stressful for me. I now have my car back.