CARSTAR Ken’s Collision NJ 07728

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Hari K

I recently had body work done on my blue BMW at Ken’s Collision, and I couldn’t be happier with the results. From start to finish, the team was professional, honest, and incredibly easy to work with. They handled everything smoothly, kept me informed throughout the process, and delivered the car back looking absolutely flawless—like it just rolled out of the showroom. The paint match is perfect, the attention to detail is impressive, and the finish quality shows true craftsmanship.

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jake Tringali

I would like to start off by saying that if I could give this shop ZERO stars, I would. The level of service and customer service here is the worst I have ever seen. This shop had my vehicle for over two months and blamed my insurance company every step of the way. At one point, I was in constant contact with my insurance company and even had my adjuster go to the shop every day, which revealed that it was not the insurance company’s fault. I had to pay for a rental car out of my own pocket for an additional 45 days due to this shop’s lack of competence. Near the beginning of the second month that they had my vehicle, I was told it would be ready on a certain day. They then began giving reasons why it would not be ready, such as parts they claimed to have fixed actually not being fixed, and parts they ordered being incorrect. It got to the point where I had to extend my rental vehicle daily, which caused additional expenses. I was eventually able to speak with someone who claimed to be the manager of the shop. However, other employees stated that he acts as the manager but ultimately is not the manager. That person is Jacob. Jacob would not return my phone calls and appeared to avoid me. I would go to the shop looking for answers and updates, and he would have the receptionist say he was not there, yet I could clearly see him standing inside the shop. These behaviors and actions led me to wonder what else they might be lying about or “covering up” in this shop. I demanded to speak with the owner because I felt I was being treated very poorly. However, Jacob did not feel that I was important enough to speak with the owner. When I finally picked up my vehicle, it was dirty and still damaged. Parts on the front end of the vehicle were not aligned properly, the paint had overspray, and there was damage to the bumper they had just installed. After Jacob saw this, his response was, “I don’t have time for this,” and he abruptly drove away. Now, a month later, they are in constant contact with my insurance company about payment they claim they “never received,” yet all checks were provided to an employee at the shop. Beware of this body shop. I would not recommend this place to my worst enemy.

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Senala Nolasco

Customer service and quality work will have you at ease! Grateful for the stress free experience CARSTAR Ken’s Collision provided. It makes it easier to get past the reason why I had to bring my truck in for repairs ?