Pep Boys Auto Service & Tires NJ 08084

T

Tatiana Staco

I had a truly great experience at Pep Boys, and I highly recommend this location—especially Chris, the manager. A friend referred me to a mechanic, who then referred me to Chris at Pep Boys when my car needed a significant amount of work. A few days before bringing my car in, one of my tires blew out and I had to call a company to help put on the donut. It was a stressful situation, and I already knew the car needed attention. When I arrived at Pep Boys, Chris was incredibly helpful, kind, approachable, and confident that he could get everything taken care of. After inspecting the car, we found out that all my tires were bad, both brakes were completely worn, my regular lights and high/low beams were out, and the rear passenger caliper needed to be replaced. Chris went above and beyond by calling several stores to try to locate the caliper for me. Unfortunately, the only one available was through Nissan, and it was extremely expensive—more than I could afford. I reached back out to the mechanic my friend had referred me to, and he directed me to a junkyard where I was able to purchase one from a vehicle with only 3,000 miles on it—basically brand new. I brought the part back to Chris, and he and his mechanic installed everything and made sure my car was completely safe to drive. What I appreciated most was how Chris kept me informed every step of the way. He communicated clearly, explained everything in detail, and never made me feel pressured or confused. If you’re looking for honest, reliable service, I absolutely recommend Pep Boys—and make sure to ask for Chris. He’s the person you want handling your car!

D

Dominic Roberti

This is the first time I brought my car to Pep Boys and last. I needed a tire replaced due to a shard of metal puncturing it on the highway. Because my car has 21” wheels, they had to special-order the tire, which cost nearly $500. Annoying, but understandable. What is NOT understandable is that while my car was in their care, the staff somehow managed to run my vehicle into a lift at the wrong angle and destroyed yet a second tire, which won't be in until the next Monday. So now, through no fault of my own, I have to return yet again on another day I don’t have time for, all because of a pure lack of competency. I understand mistakes happen, but a mistake is minor. This is costing both the company and I unnecessary time and money because of a lack of diligence and care, and was completely avoidable. Yes, they are replacing the damaged tire for free, but that is the bare minimum after damaging a customer’s vehicle. The lack of care, quality control, intelligence, and respect for customers’ time is beyond unacceptable. If you value your car, especially anything with larger wheels or low-profile tires, take it elsewhere. I certainly will.

B

Brooke Lynch

Horrible experience and customer service. SCHEDULED AN APPOINTMENT for a simple tire plug. Was told an hour. After an hour and 15 minutes I asked how much longer. Turns out they hadn’t even brought my car back yet. I had to pick my son up from preschool so I no longer had time to wait. I asked to just have my keys back and the man returned them with an attitude and didn’t even offer an apology for the extended wait time. They definitely forgot about me. No way should a tire plug take an hour and a half or more.