Top Gun Towing Impounds & Repossession NJ 07047

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Darlene Gonzalez

If I could give ZERO stars, I would. This entire experience was absolutely heartbreaking and infuriating. I parked for less than 10 minutes just to bring up my disabled mother’s groceries. When I came back — my car was gone. Towed within minutes. I called right away, but of course, no one answered. This happened around 3 PM, and I had to wait hours until after closing time to even retrieve my car. When I finally arrived, they acted like it was nothing — just another chance to make a quick buck. They hit me with a $50 after-hours fee because they refused to open before 6 PM, and another $50 “storage fee” like I had left my car there overnight. Pure greed. In total, I was forced to pay $364 — $250 for the tow, $50 after hours, $50 storage, and $14 for a “credit card convenience fee.” What kind of business takes advantage of people like this? It felt like being robbed in plain sight. To make things worse, I even called the owner of the complex, and he said he “didn’t like getting calls.” What kind of owner says that when people are being taken advantage of on his property? It’s disgusting. The heavy-set man at the lot couldn’t even look me in the eyes — pretending to be on the phone the whole time. He knew what they were doing was wrong. Watching him avoid eye contact while I stood there holding back tears was truly disheartening. This entire situation was disturbing, disappointing, and just sad. I would never wish this experience on anyone. People work hard for what they have — and for a company to take advantage of that, especially when helping someone disabled, is beyond cruel. This isn’t how you run a business. Do things the right way and blessings will follow — not by preying on others and scamming people out of their money. I will never forget how this made me feel.

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Lista Zhang

I rarely leave negative reviews, but this experience warrants one. The manager I dealt with was extremely rude, sarcastic, and unprofessional. He used his position to intimidate people who were already in a stressful situation and just trying to retrieve their vehicle. Because the car is in my husband’s name, I was required to provide a notarized letter. They refused to accept digital notarization even though it is legally allowed in New Jersey. When I explained it was New Year’s Eve and most places were closed, he mocked me and said I was not trying hard enough to find a lawyer, friend, or family member to notarize for me. When I arrived on site during cold winter night, he saw me waiting and ignored me. After I lightly knocked on his window, he rolled it down and yelled at me, accusing me of interrupting his phone call. His behavior was aggressive and completely unacceptable. This business seems to operate by taking advantage of people when they have no other choice. No one deserves to be treated this way. I paid $1,000 just to get the car back, an expensive lesson, but one I will move on from. Unfortunately, it seems this individual is stuck in a business fueled by anger and hostility and cannot move on.

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viviane Freire

My car broke down and I couldn't retrieve it from the parking lot until the next day. It was towed by this company, which charged me exorbitant fees to retrieve it. I didn't question the price, but I have never been so poorly served and mistreated in my entire life! I am pregnant, and they wanted me to wait for my tow truck outside, standing in the cold, when it was only 4:00 PM (the place closes at 6:00 PM). After I complained, they let me inside, and I had to sit on the ground because I couldn't stand anymore. It's sadly frustrating to see how insensitive people are to others. We had to pay $500 and leave crying because we were treated so rudely!