Allen's Automotive NJ 08824

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Thomas Nicholls

I work at an auto body shop and noticed my car wasn't driving straight. So I took it to one alignment shop and they said they couldn't do it because of a rusted tire rod. So I put it up in the air at my workplace and checked it. I was able to loosen up the camber and caster adjustment in the front and the camber in the rear but I wasn't able to do the toe adjustment in the rear. Just in case I brought it to Allen's for an alignment. Within a day they called me and said they did the alignment. Excited I went and grabbed my car and asked for my alignment sheet and saw that they didn't even touch my camber. I talked to my boss and he said the same thing. I go back the next day ask why the didn't touch my camber and the first thing the guy says is that there isn't a camber adjustment. Now that is a full on lie because I saw the adjustment myself. I told him there was one and he kept saying there wasn't and then I told him that I was able to free it up myself. They finally took my car after talking down to me and then I get a call again that they were able to do the rear camber but not the front. I picked it up and asked why they weren't able to and they said that the bolts were rusted. I took it back to my job and within 30 minutes I had my car in the air and the bolts free so they lied to me again. Along with that I noticed they burnt my tire rod boot and melted the plastic which can really damage my inner tire rods. The reason I can't do my alignment is because I don't have a machine to do it. It doesn't justify the fact that I was talked down to and lied to twice. Don't come here if you expect things to be done right. I have uploaded photos of my tire rod boots being melted and also before and after photos of my lower control arm bolts (which is what is used for aligning caster and camber) being loosened and moved. They full on lied to me and talked down to me and didn't tell me about the damage they did to my car. They also stained my steering wheel with this white stain that wasn't there before.

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Henry Salus

I own 1958 Fiat 600 that needed various maintenance issues resolved to get it back in perfect shape. It needed new generator, radiator had to be rebuilt, blown engine head gasket had to be replaced, the horn needed fixing and rear view mirror light was out. Quite a long laundry list and because this was a vintage vehicle some things like rebuilding the radiator took lot more time than anticipated but when it was finally all done I couldn’t be more pleased with the result! My antique Fiat 600 is again in perfect condition ready to compete in the next car show! The office manager, Mark, was coordinating the timeline of the repairs and kept me informed. Jimmy, the owner, was hands on throughout the process and the final price tag for the work was quite reasonable. I highly recommend Allen’s Automotive to anyone seeking quality auto repairs and good personal customer service!

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Imine Resveratrol

Did not have any issues for a while when going here, stopped going here a while back because they lost one of my valve stem caps and refused to replace it. Small thing I know, but I don’t trust people who would do that. That’s not what this review is about anyway, since that is a small thing I wouldn’t want to write about. I had my pads and rotors done by them a while ago, and there was shaking while braking at higher speeds. I didn’t think much of it since I’ve had an issue with my tie rods for a while and planned to get it checked out eventually. This time around I decided to change my pads and rotors myself, and it turns out the actual source of the issue is they simply did the job CARELESSLY and INCORRECTLY. On my front calipers, when replacing the pads you are meant to insert a metal piece of hardware that helps hold them in place/stabilize them. Not only did they not replace it, it was completely absent. Lo and behold, when I get under the car and do it myself, the issue is solved. The hardware was present when I brought the car in, and any simple google search of replacing the brakes on my car would show the proper way to do it. Even just googling a picture of my front calipers would show you where the hardware should be. It’s not like I have a rare braking system shops don’t often see. Don’t go here if you expect simple bread-and-butter maintenance to be done correctly. Attached I have a google image of the hardware that was missing. Simple things can really mess up your driving experience and lead to issues in the future, including issues with the steering rack. Nothing I want to deal with. I won’t be going back.