Frank's Meadowlands Freightliner NJ 07071

M

MB

What a great experience, had issues with another dealership that basically cheated me of certain features. Went to Frank's and immediatley his staff handled the situation, honored my warranty, no hassles, and in one day he returned my truck with all the new parts installed. Amazing!

m

may bar-oz

The best place ever!! They care about their customers especially Joey and frank. Always there to help when you need them. Can TRUST them 100% They only people I will let touching our moving trucks!! Highly recommend 10/10

B

Bonnie Sanchez

Not at all happy with the service. They have had my truck for over a week and haven't even run their diagnostics yet. I told the service consultant Rick the results of the diagnostics we had on the road, which he ignored after a "quick initial assessment", but never got back to me with any follow up information. Instead he has basically held my truck hostage for this entire time, while giving me the run around on a daily basis. I understand that they may be busy, but Rick tells me every day that he will have answers the next day and he never does. Yesterday morning he told me he would have an answer later in the day, but never followed up and left for the weekend. I had reminded him that this is my only truck and I need it on the road to survive, at which point he asked me slyly if I would like my truck back! A true PROFESSIONAL would've at least told me at the very beginning that they wouldn't be able to even LOOK AT my truck for over a week, knowing that it's costing me THOUSANDS of dollars for my truck to just be SITTING in his shop, as opposed to being on the road. Forget about the potential price of the service/repairs, at least have the decency to reflect my urgency, instead Rick shows total disregard. I brought it here prepared to pay a premium, expecting top notch service, as it turns out I could've just brought it to any half lit garage and probably had gotten better service. I feel that RICK has disrespected me as a customer and does not take me seriously because I am a WOMAN. I can't stand dishonest businesses that only concern themselves with keeping potential work on the books, while ignoring the plights of its' customers. Rick is well aware that, at this point, I have virtually no time to get potential work done anywhere else if I wanted to. Instead of being HONEST, Rick chose to string a female customer along DISHONESTLY. If the craftsmanship of their actual mechanics is reflective of their customer service in that department, then I would have to assume they have already LOST a potential customer's future business.....