Cross Country Cycle Parts NJ 08840

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Tami Mitchell

I placed a special order for some parts that took longer than expected to arrive. When checking on the order, the reply wasn’t always good news, but it was always very prompt and honest, and I really appreciated that. When everything finally arrived, they expedited my order to me so I could get my bike up and running. I am happy with my experience and would definitely order from them again!

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David Base

I placed a two part order. Chris combined the two and refunded the shipping charges on the second order for me. The parts showed-up on time and in great condition. Chris also answered questions I had and made sure that I had everything I needed to make my conversion. Great service!

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Mo Duran - Realtor

Order was placed on 12/03 with a notification that "Most orders ship within 2-5 days, but some special order parts may take up to 14 days." Per email I got on 12/08 the handlebars were not a special order item NOR were they on backorder (unlike the cables, thought the website never said that, see image) but they still did not ship till 12/18. I was told that I would have them by 12/21. Merry Christmas, you get nothing! They arrived on 01/04. No invoice, no packing slip (How do I know I got all the pieces??), box beat to shreds... I cancelled the one item that was on backorder because I don't want to give them another penny of my money. The lady that was replying to my emails seemed nice and polite but I am not paying for nice and polite, I am paying for a set of handlebars for Christmas. FAIL! #YouHadOneJob