Firestone Complete Auto Care NJ 07050

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Edward Thomas

I received the worst treatment. The manager is so rude and condescending. The first day he lied about my wait time. While another customer that was there before me already had been waiting for two hours. I declined the service. Another worker ran out and convinced me to stay and promised me 40 minutes okay it took a lil over 40 but he got it done. I leave and immediately I notice the tires aren’t balanced and then my sensor for the back driver side tire starts flashing. I never had an issue with my sensor. I go back two days later as I had to work to get this addressed, upon arrival the manager again is rude tells me to wait while he texts on his phone. Once he is done I show him the pics, he tells me oh those lights were on when you came in and it was not. He then tells me I have to leave the car to check it out. I shouldn’t have to leave my car for something that should have been done right the first time. He tells me it’s not fair to his customers to try to accommodate me as if I was not a paying customer. I purchased a full set of new tires and paid an additional $122 for their services which included balancing of my tires and that was not done and they damaged my tire sensor. I left and had a local tire shop repair the sensor which shouldn’t have been an issue. I will not be going back to this establishment and will be blasting this establishment on every one of my social media platforms.

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Chrislove Fanfan

I had a very disappointing experience at Firestone Complete Auto Care. It took 4 hours just to get a headlight changed, which is completely outrageous. To make matters worse, a customer who came in after me with the exact same issue was finished and left within 45 minutes. Several other customers who arrived after me were also helped and left before I did. This kind of inconsistency is unacceptable. I’ve come to this location before for full service and was in and out much faster. Since the staff has changed, the service has become terrible. I’m not sure if it’s the weekend team, but the customer service and overall experience were extremely poor. This location definitely needs better organization and improved customer service.

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S Elder

I come here all of the time and everyone is so kind. They're always happy to help. Even if it's just me stopping by to get air put in my tires. Great customer service!