Advance Auto Parts NJ 07060

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Yannie Lopez

I’ve been coming to this Advanced Auto Parts for years and not until the last few months has the overall customer service dropped significantly. The “managers” are rude when you’re just trying to figure out items for your own car. Forgive me for not knowing every single part code to my car but there’s no need to be rude or have an attitude with customers. As I work in the car sales business in the area I know customers should be treated and they failed every metric and it’s a shame to have to steer family, friends and clients away from a business in the area. Enter with caution but don’t expect to be treated well.

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Octavio Reyes

Do not buy here. They lie about warranty on products just so you dont go to the competitor. Good luck having your replacement honored. They take your number and ask you to come back the next day. They never called me to come back, i had to return on my own. Then once im in the store they leave me waiting to take care of all the other customers before telling me they will not honor a replacement. Very rude employees.

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MGundayao81

all advanced auto parts store manager please take notes from store manager charles as he took the time and effort to help me with my order situation because of charles you guys kept another customer thanks Chares. store manager at location 7653 south plainfield please he needs to be retrained by Charles because store 7653 manager has no compassion,integrity and customer needs