AutoZone Auto Parts NJ 08109

A

Aleisha Lloyd

!!UPDATE!! 3/6 My experience with this AutoZone location was truly night and day from my original visit to today. When I first purchased my brakes and rotors, the employee who helped me provided excellent customer service. He was professional, helpful, and made the experience easy. I want to acknowledge that because great service should always be recognized, and I will never take that away from him. Unfortunately, my return visit to correct an issue was a completely different experience. When my mechanic began the work, we realized I had been given the police package instead of the non-police package that my vehicle requires. I returned to the store and explained the situation to Luis ( not the same cashier as original) During the interaction, Luis seemed to think the situation was funny as I observed him laughing. I showed him that the correct vehicle is saved in my AutoZone account and that the receipt showing a different car was clearly an error. I was trying to ask if the transaction could be processed as an exchange so there would be no issues with having to return the items and then repurchase them. Before I could even finish asking my question, Luis had already processed a full return. As someone who manages customer service operations and works with POS systems DAILY, I understand the difference between a return and an exchange and why it matters. I spoke with the manager, who confirmed that since I used a debit card, the transaction should have been able to be handled as an exchange and that I should have been asked how I wanted the transaction processed before anything was completed. This created a completely unnecessary inconvenience that could have been avoided with better communication and attention to the customer. I understand that mistakes happen, but how situations are handled makes all the difference in the overall customer experience. I will never return to this AZ again. 2/28 I had a great experience at AutoZone thanks to Jacob. From the moment he helped me, his customer service stood out. He was friendly, patient, and genuinely willing to help. He made sure I got the right brakes and rotors, carried everything out to my car, and stayed to make sure it all fit properly in my trunk before walking away. I’m a manager myself and employees like Jacob are exactly what every employer should be looking for. The level of ownership, care, and attention he showed, especially in such a short interaction, makes a huge difference in the customer experience. It is the kind of service that brings people back and I truly appreciated the help.

J

JERRY COSTELLO

Tried returning a jack and their shift just broke first shift was very helpful. The second shift the guy That helped me do the refund start making racist comments because I was returning the jack never had a problem with an AutoZone, but after this experience, I’ll never go to the store again and he said he was the manager Very unprofessional

M

Miguel Rodriguez

Call they quick to put u on hold without even hearing you out then seem forget about you being g passed on hold. when u go it's alway a long wait place has a few computer to attend the customer but seems like it only be one person working and the other be hiding in the back smh customer service needs to be addressed from management