Lowe's Home Improvement NJ 07073

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Steven Diamandopoulos

Paid $129 delivery fee to have sheetrock delivered to my house and left neatly stacked in my driveway. When the delivery driver showed up, he was by himself and demanded my wife help him unload the truck. Not being able to, he grew irritated and started to unload the sheetrock by himself. In the process he unpacked the boards, placed them however he saw fit and damaged the corners of several boards. At that point we told him that we would not accept the delivery if he could not neatly stack. He became increasingly aggrevated and loud with my wife, at which point I told her to go inside and lock the doors. Shortly thereafter the delivery driver haphazardly reloaded the material and left. After 1 hour on the phone with Lowes customer service they informed us they had no way to rectify the situation other than document feedback and instead told us to call the store. After another hour or so on the phone with the store manager (Liz), she effectively shrugged off all responsibility of the delivery, instead laying blame on the 3rd party delivery service. We offered to be available at 6pm to help accept the delivery but even then she could not fulfill this request. In the end her supervisor (Chris) came on the phone and sarcastically apologized and said the only option would be to issue a refund. A warning to anyone out there paying for the delivery service, LOWE'S will take ZERO responsibility and ZERO initiative to fix things when they inevitably go wrong. This has caused a lot of heartache, and a delay to my project schedule. I'm just lucky I live close to a HOME DEPOT. Won't be shopping here anymore.

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Ayana Rodriguez

SHAMEFUL SCAMMING COMPANY. They love to take your money and not complete services. I purchased a basic refrigerator and it works as expected. I specifically purchased from Lowe’s for the haul away service, which was the deciding factor. The lazy and incompetent delivery team refused to haul away my old fridge, stating they did not want to scratch my wall. I told them that was fine and that I would fix it myself, but they still refused to take the old appliance. I contacted customer service and explained why I was upset, but they were completely inflexible and offered no solution at all. I wish I had gone with Home Depot as I originally intended. At this point, I would return the fridge if that were easier but they refuse to take it back or haul away and customer service refuses to let you speak with a manager or leadership. I truly hope this experience was worth it because I will never purchase anything from Lowe’s again, not even paint or gardening supplies, and certainly not an appliance. Very disappointing.

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Rick Cheng

Needed pool noodles for the fam. I wasn't able to find them any of the nearby retailers. Walked in and saw how huge the store was and asked a rep for help. Nicole was extremely helpful and didnt just direct me on where to go, she went with me to find it. It was in the outdoor pool section of the store and stocked in the upper area that was unreachable. Nicole went and got a lift to get them for me. The best customer experience I've had in a long time, almost felt like I was in a commercial. Thank you Nicole and thank you Lowe's!