Pep Boys Auto Service & Tires NJ 08859

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Shermeen Robertson

Took my car there 8 months ago for oil change and Evap system code, they changed a bunch of parts for evap system, last week the light came back on so I had it checked again,evap codes were back. So I took it back Tuesday night for a Wednesday morning appointment for oil change and brakes (which was noted as needed on last report from them). When I dropped off car Doug was very rude and seemed very dismissive. I was nice as I also work in Customer service and know what it's like to be alone &overwhelmed. I let it go. About an hour after appointment time I got a text to follow for service updates. Nobody called me all day, upon inspection they listed a bunch of evap related repairs so my husband called and told them a few were under warranty from last time.The woman said she told Tech and they would change it since under warranty. I got a email that Since I was working did not see until after they closed. Waited until 12:30 today(Thursday) to call since still NOBODY had called me! I asked what was done &was told purge valve was replaced and only when I asked about the oil change did he say yes it was done. Never touched the brakes!! Again rushed off the phone. I literally was sent into anxiety attack dealing with idiots! My husband called back an hour later to ask and was told everything was fine. That the purge valve fixed all the problems. Even when we picked up the car the guy at counter told us they didn't find anything wrong with the brakes and the PV controls alot of the electronic devices in car. I had to walk out before I went ballistic on him. So 8 months ago you told me I needed rotors and brakes. Yesterday on their diagnostic report it said brakes were wearing uneven ly. Now suddenly it's all fixed because you changed a valve?I just paid and left.will go somewhere else for my brake repair before they fail and someone gets hurt!

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Kris Dani

I walked in without an appointment and was helped by Josh at the front desk. He was knowledgeable, friendly, and flexible. I needed to change the headlight on my Mercedes. He gave me a very fair price (esp. compared to the dealership). I made my appointment for the next day and it took the exact time quoted (1 hour). I waited in the lobby while the job was being done. Highly recommend!

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Sheila Davis

Love the Pep Boys in Parlin, NJ. You can tell that everybody is really paying attention to your car and make you are aware of what is needed to be fixed right away. Shout out to Joe, Doug, and Laura. They all meet you with a warm greeting and friendly atmosphere.