Pep Boys Auto Service & Tires NJ 07601

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Tracy Bean (Tracy Bean)

My check engine light came on so I called to make an appointment for 8am - 2 days later. When I arrived I was told there would be a diagnostics fee of $117 which was fine. I asked about how long it would be and I was told I was first and it would be about an hour. It took an hour and 20 mins. I was told that the part that they needed they did not have would have to be ordered. She said that my car was safe to drive. I was also told that my jeep had "many dealer recalls" which shows on the diagnostics form that was emailed to me and to go to the jeep dealer first before I could make an appointment and before they would order the part as that it could possibly be related to the recalls and that they can't see the details of the recalls when I asked about them. I paid for the diagnostic fee and she had mentioned that they cleared the code and if my check engine light came on to come back to make the appointment and they would order the part. I found that strange as they didn't want to make an appointment and order the part to begin with and told me to go to the dealer. I got in my car and the check engine light was still on. I put my VIN number in the Mopar (Jeep) website to check for recalls and it said that my jeep did not have any recalls. I went to the Jeep dealer right after and got my car fixed there. The jeep dealership checked for recalls and said I had no recalls. I'm not sure if Pepboys just didn't want to fix my jeep because it was time consuming, or they didn't have someone who was able to fix it, or why they said I had recalls when I did not. If they knew what part was needed why not order it? I feel like I just wasted my time and money for them to just look at my jeep and not attempt to provide any service to try to fix it and sent me on my way.

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Veronica Nelson

I had an excellent experience at Pep Boys. This was my first visit, and it definitely won’t be my last. I needed a tire on short notice and called around 6:20, close to closing time. Shelsea answered the phone and was incredibly professional, courteous, and willing to help. She made sure I was taken care of, and the entire team was just as helpful. My service was completed quickly, and while waiting, I noticed how well the staff treated every customer who came in. Their customer service was consistently outstanding. Highly recommend this location.

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Tara Krajewski

don’t go there six hours to have tires put on! $1500 later they kept the car hostage They’ll tell you 15 minutes for six hours. It’s never ready and then they hit you with extra charges. I wasn’t gonna put a review until they did the same thing to my father $700 one tire 4 hours place sucks ...