Trailer Hitches at U-Haul NJ 07306

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Taras Maksumiv

Rebecca was sales person!!!Worst costumer service I have got in the long time, hitch installation took since 10am to 5pm and still most screws not tight and falling off!!!

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P Jay

Although I did provide all requirements (as an international customer), the manager wouldn’t let me get a trailer. I seriously don’t know how he got his position and how he can care less about customer satisfaction. Some other employees were nice, but that this doesn’t make up for the incompetence of the manager. He made me miss an appointment which did cost me $400 in the end. Worst rental experience ever!

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Saleh Abu Yazeed

I'm a regular Uhaul customer and this was the worst ever experience I had with the company. Branch manager was unqualified and not respecting his customers. I came with my son to collect a trailer and he refused to complete the process. The branch manager was very angry and he said in front of his staff that he is very stressful and he doesn't want to waste his time anymore to support his customers. I had to wait in the branch more than 3 hours to collect the trailer. When I came back to the branch, one of the staff members was very supportive, and she completed the process within less than 5 minutes when the branch manager was not in the store. I strongly dont recommend anyone to visit this store since unqualified people are running the branch and such managers should be trained to be qualified and to learn how to respect and service their customers . The service I got from the branch manager doesn't even deserve 1 star that I gave on this rating and I wish that I can rate ZERO stars. I will never come back to this store !!!!