AutoZone Auto Parts OH 44011

M

Mark P

Corporate refuses to help. I called a while ago in regards 2 adjustable upper rear control arms. They sent non adjustable. Mechanics do not warranty parts. They pulled up order I purchased in store and last corporate call. All of a sudden now they can't pull information under my rewards. They aren't paying for the labor. Refuse giving me difference back in parts. It's ridiculous. Adjustable cost a lot more than non adjustable. AutoZone has went all the way downhill and I had to scramble around originally because they sent 4 of the same parts. Half the employees can't even assist customers. Have secret shoppers go in. I'll guarantee my word. They pretty much stole from me. They should be switching parts out and paying labor cost. On last call the lady said, "I'll get a call back." That was long ago. Until this day no call in regards to this. They steal from people. It's pathetic. Bad customer service. I heard this is the location that texts you after you leave which is not right. Buyer beware.

W

Wendy Chen

I wanted to share my experience with Berend at AutoZone located in Avon Ohio poor attitude and poor customer service skills. I returned an item and stated that you used the product and brought it back. His face was flustered with rage while his manager looked away. While this guy is speaking to me in this manner. Someone needs to come to this store and do a revamp of employees with awful work ethics. Is this the way a business is supposed to be, I don't think so however if you're trying to create a whole different itinerary the for new customers you have the wrong type of employees. I don't want to point fingers, but I'm a consumer if the product doesn't work it is my choice to get a replacement or refund for my item without anger from the employee. I've put this on numerous platforms, it really bothered me he would work in the public with this chip on his as shoulder. Have a good day.

J

Jan Thorkelson

Don't worry if you don't no what you need or where to find it. The employees here are friendly and knowledgeable. When they see you they acknowledge you and will help you as soon as they can. They have a large inventory and usually have what you need.