M&M Towing, LLC. PA 15312

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Arvinder Singh

Here’s the full story version including Liberty Mutual, written clearly and professionally: ⭐ Review for M&M Towing Company – Full Experience My tire went flat in the middle of the highway, which is a dangerous and stressful situation. I contacted Liberty Mutual roadside assistance, and they recommended M&M Towing Company for help. When I contacted M&M Towing, I was told the waiting time would be 125–180 minutes, which is extremely long for an emergency roadside situation. While waiting, I started reading their reviews and saw many similar complaints. I decided not to waste any more time hoping they would come. Instead, I called a friend, and thankfully he helped me quickly — I’m very grateful for that. M&M Towing never showed up, never contacted me with updates, and provided no assistance at all. Being stranded on a highway with a flat tire is not just inconvenient — it’s unsafe. This experience showed a complete lack of responsibility and reliability. Honest advice: If your insurance recommends this company, don’t waste your time. They don’t come when you actually need help. Very unprofessional and unreliable service.

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Charles Novelli

Amazing company. Kenny was an absolute blessing and a great man. His professionalism and care for my car was second to none. The appointment was thorough and quick. Even while Kenny was being yelled at by a female driver wile loading my vehicle (no fault of his at all), he maintained his composure and was professional, apologizing to the lady and continuing to do his job. People please give these workers your utmost courtesy and respect. They are doing us a blessing by being there when we are broke down or stranded. Kenny, thank you so very much for being there for us. Blessings and prayers, Charles and Stephanie Novelli

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Avenged Tenfold

I was stranded (thankfully at the gym) after my fuel pressure regulator's adjustment screw failed and left my car stuck. At the time, I wasn't aware fully of what happened and thought it was something else - neither of these did I have tools for, nor was anywhere open for me to buy them. It was 4 AM, so I made the call and waited. What struck me as odd first was that this company, based in PA, took a 10 minute tow job for a vehicle 2 hours away in Ohio. However, roughly knowing how insurance companies handle assigning these jobs, I stupidly decided to wait. Two hours pass, pushed back an hour. Another, pushed back 45min. Two more, I gave up. Called our other roadside provider (Allstate - Progressive can stick it as far as I'm concerned from this experience alone.) and they had a local company to me in 20 minutes. I got home at 10:20 AM. - > If you are waiting for these guys, don't. < - Cancel, explore other options if you have them and don't bother looking at the other good reviews and assuming a few people got cranky after waiting an hour - they are GENUINELY not coming. Oh, and during this I tried to call them to ask if they were actually coming from PA or if this was just a dispatcher. Straight to voicemail, full voicemail box. Stay classy, guys