B & B Auto Service and Towing OH 44223

J

Jam Jevvins

Very unpleasant and combative employees. The owner himself (or at least someone claiming that they're the owner) threatened me. If at all possible, do not get your vehicle towed by this company. I would rather personally walk my crashed vehicle to a scrapyard before I let these individuals even become aware that I need a tow. You'll be much happier disregarding this company. They do not want your business, and they sure act like it. You are a burden to them. This was not my first negative experience. Edit: I'd like to add that the employees were extremely rude from the very start of our interaction. I felt extremely uncomfortable the entire time, and I felt like I was ruining their entire day by asking basic, everyday questions. This location and their employees have zero consideration for customers that have little experience having their vehicle towed. Instead of the employees asking simple questions, or being polite, I was met with instantaneous rage that seemed as if the employee themselves had zero capability of controlling. I was also told to "meet them after work to settle this," which was unexpected and rather threatening. I find this extremely unprofessional and honestly childish. As always, I started very professional and cordial, but I did not receive that back. The entire interaction was unnecessarily aggressive, and everyone who works for this company apparently needs therapy.

Z

ZZBR Zanzibar

Awful experience. I called once, and got put on to an operator telling me they are in contact with a driver. I waited 2 hours before calling back to find out that the operator never told anyone that I was up to get towed. Waited 2 more hours for and while on the phone with insurance company, missed the phone call of the towing company. I called back a few minutes later to find the driver already left and wants to charge me extra to come back for the tow. Beware of this towing company.

K

K V

Fast friendly, knowledgeable mechanics, not at all what I expected. They candidly told us what to expect and what future repairs we'd need and the prices were pretty decent. There was a lapse in communication between the mechanic and I concerning what we perceived to be a fueture repair. No accommodations or discounts were offered, and we had to fork out the money on a repair we were not prepared for at the time, but at least it's out of the way. Overall, it was a good place and great mecahnics, I would recommend B &B