Prestige Auto Mall OH 44223

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Hannah Benjamin

*RAVE* Cannot say enough good things about this dealership. Brian (sales) Mark (finance) and Pete (GSM) went above and beyond the call of duty in every way to make my grandmother comfortable with every aspect of the purchase process and helped her get approved for a vehicle she loved in a very difficult situation. It can be very intimidating to send entrust a loved one into a dealer's care in a tough spot and I am so thrilled with they way they handled her purchase top to bottom.

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Cassie Palmer

Bought a Tesla model x. Window broke on the way home so we took it back- they said they would fix it. After having to call them regularly for updates they finally fixed after a week. Came home same issue and now it’s totally broken- have to take it to Tesla for almost $1000 to fix before my first payment is due. Would absolutely not recommend

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Brian Woebkenberg

We bought a Mercedes GLA 250 for our youngest daughter who is turning 16 this month. The gentleman who assisted us gave a superb review of the car, stating it was the cleanest model he had seen. He was easy to work with and accommodating. We live approximately 6 hours away and after a discussion opted to ship the car. Per AI this specific model with its elevation mileage and lack of accident history, extremely well maintained appearance and car fax report still was over priced. The price was firm and I accepted due to fatigue of looking for the past 6 months. We received the car in good condition. It sat in our garage for a month or so until we could get to our local Mercedes dealership. Once there it was identified as having 3 “red” issues that needed immediate attention. These three issues would cost $4200. Bill our sales rep at first seemed very helpful and responsive, stating he would have his mechanic reach out to the Mercedes dealership to help reduce the charges. At the end they were of little help and when asked if they would buy the car back there was silence. I understand there is risk in buying a used car however when you’re buying from a large used dealership that has a maintenance department who certainly would’ve looked this car over and would have identified these issues on their own, and still decided to sell it, despite this, raises a significant question in their ethics and morals. I may be way off with this at it may be an isolated incident, but I think it’s worth noting to any future customer. If you live local and can have a mechanic look over their cars it may be in your best interest.