Kroger Fresh Fare OH 43017

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Kim Desrochers

I hate leaving bad reviews and more often than not, go out of my way to leave good ones. That said, the lack of professionalism at this store is stunning! I spent 40 yrs of my life growing up and living here in Dublin, moved to Florida 8 yrs ago, was flying in today for two days to celebrate my son's bday. I ordered a bday cake for him yesterday morning for tomorrow afternoon so more than 48 hrs notice, only to receive a cancelation text TODAY when I landed. When I called, the bakery girl was absolutely RUDE and unprofessional. I was calm, but firm in my disappointment. She didn't even offer to make something else, all she did was chastise me for being a little "upset." I asked to speak to a manager and was on hold and never got one. The excuse I got when I did get a hold of someone later was, "we just don't have the staff!" Really!?! Then STOP offering a service if you can't provide said service. ? Super disappointed in your store's lack of customer service in every way.

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Lola Justice

I will NEVER set food in a Kroger again. There are six grocers within a 2.0 radius of my home (e.g., Fresh Thyme, Trader Joe, Whole Foods, Giant) and I often jump into Kroger bc it is right next to my gym. Today I'm officially DONE. Kroger has whittled down "real" cashiers to rely almost exclusively on self check-out, and they staff about six self check-out stations with one individual who either can't or won't do their job. Today was no exception. Self check-out was a mess: everyone needed help (it's five days before Xmas after all), buying booze, getting discounts, etc and the person staffing the self check-out area was incompetent, slow, and plan mean/angry. I needed a discount applied (I bought 'buy three get one free' jars of spices, but the discount wasn't showing) and calmly signaled to the helper in the area (Ma'am, would you mind helping me?) at which point she bared her teeth, scowled at me, and hurled nasty words at me while going off to help someone else, and then someone else, and then someone else.... I flagged a young man to help me (he did and it took perhaps 5 seconds). If I was at my day job and spoke to someone this way, which I would never do, I would be hauled into my bosses' office and probably put on a performance improvement plan. But at this Kroger and every other one I've frequented, this has become ordinary. The only other instance when I've been talked to this way is the TSA staff at PHL airport, and I've just come to expect it. But at a grocer when I'm trying to pay? It's beyond the pale. I've been to Trader Joe, Whole Foods, and Fresh Thyme routinely and I simply cant imagine a scenario where someone talks like that. It just doesn't happen. There is something fundamentally wrong with Kroger; their service desk is nearly always vacant, and they rely on these check-out assistants who seem to be the lowest-common denominator of customer-service expertise: they chill at their stands with their phones, ignoring everyone who needs help, or they yell at them like I experienced today. We are in a world where we desperately need common decency. If I can't get it at the Kroger nearby, there are at least five other places I can go and be treated with dignity. So, I'M DONE AND I ENCOURAGE YOU TO LOOK ELSEWHERE TOO.

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Nick Orlando

Disgusting store. Smells like urine and mildew / mold. No customer service or checkouts, it’s all self scan with some half baked employees just watching. The produce is the grossest stuff I’ve ever seen. Prices do not reflect sales they advertise on most items I noticed when scanning (falsely informs customers, doubt that’s even legal). There’s a Giant Eagle and another Kroger in the immediate area, avoid this one like the plague (that you may catch while you’re there). Can’t believe Kroger allows this heart of Dublin location to be so awful on all aspects including cleanliness, customer service / employees and quality.