O'Reilly Auto Parts OH 44056

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Dan Ramer

Stopped in late on a Saturday for a part. They did not have it but Edmund said he would have in for me in the morning. I came back out at noon on Sunday. Edmund was there and went to grab it from their deliveries section. It was not there. My thought was that I would just go somewhere else. Before I could even show any displeasure he said he would have it in 30 minutes. I went to the grocery store and took my time thinking it would be more than 30 minutes, but right at 30 minutes Edmund was calling to say he had it. He took it out of the box to make sure it matched up exactly. As he was ringing it up he said he was going to knock some money off for the hassle. Part was $24 and he made it $20. Them messing up the delivery was mildly frustrating, but Edmund’s response to it made the difference in customer satisfaction.

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Jim Johnson

Maybe I just caught them on a bad day, but I’ve never experienced such terrible service at an auto parts store. The kid behind the counter (I think his name was Odon) was the laziest person. Not helpful at all, even after I asked him a few questions about a simple auto part. Just scanned the product, tapped on the payment screen, and that was it. No words exchanged. The other guy was helpful but it’s just frustrating when someone is so visibly fed up with their job that they don’t even try.

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Design Diva

I am writing to brag about the outstanding service that I received at the Macedonia, OH location. My battery died and after going three different stores I was finally able to get a new battery installed by my guardian angel - Nicholas. I started my journey at the two warehouse stores and one does not install batteries and the other stated that I needed to come back the next day. The store was an auto parts competitor that was refused to install because my vehicle has a fuse box on top of the battery. I finally called O'Reilly to ensure that they had a battery for my vehicle in stock. The first person that assisted me was inexperienced but Nicholas jumped in and assisted him. After almost three hours of despair, Nicholas recommended a good battery for my vehicle and assured me that he could install it. Prior to installing, Nicholas tested my starter and alternator and assured me that the issue was caused by the battery. He then gathered his tools, installed my battery and tested the battery, alternator and starter again for 'peace of mind'. In this day and age good customer service is hard to come but Nicholas exceeded my expectations. He is is an extraordinary employee and deserves to be commended. Thank you Nicholas.