Pep Boys Auto Service & Tires OH 44906

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Victoria Hicks

Needed an oil change but I also knew my brakes were bad. Technician let me the know the issues and recommendations but was never pushy or condescending, which I have experienced before. Instead she explained it all thoroughly gave me options and I felt comfortable enough to take all her recommendations and get all the work completed. Thought I would have to leave my vehicle overnight but it was done by the end of my work day.

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The

I arrived at the service center for my appointment and was left waiting at the counter for over 5 minutes – ignored and not greeted. Was tempted to turn around then, truly wish I would have. The overall experience was abysmal. I was left waiting for over 2 hours for services that didn't address my issues. The staff tried to sell me unnecessary services and parts, despite recent replacements. They quoted me for services not rendered and offered to provide them for extra charges. Instead of diagnosing the root cause, they suggested replacing *all* worn parts. They claimed a speed sensor was bad but didn't verify or remove the wheel for inspection. The charges were nearly $50 for no resolution, despite prior notification of issues. The service writer was advised of problems in advance, but they focused on selling unnecessary services. The steering and suspension diag charge was irrelevant to the known braking issue. The location has too many sales staff and not enough technicians. I'm disappointed and won't return. I'd rather drive a golf cart than rely on this location. They racked up miles on my vehicle without resolving issues, despite 4 service light indicators. My 15-year-old vehicle has $17,500 in repairs and I have 3 kids relying on it. The staff was aggressive in making sales but showed no regard for my needs. I asked for a quote for the speed sensor, but only got a labor quote. The service writers openly doubted the mechanics' ability to handle the existing workload. TL;DR: Avoid this scam location at all costs. They wasted my time and resolved nothing. The waiting room was packed with frustrated customers. Stay away from MMG; Mikes Transmission.

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Kevin Shepard

Broke my windshield during strut replacement (down low, I didn’t see it for 2 days) They drew me out on the claim process then a month later denied responsibility UPDATE: following this review they contacted me saying I was not treated properly and their field leadership team would review it. That was another wasted month as they denied responsibility again without speaking with me about it nor looking at the vehicle. On top of that yet I noticed after the fact that they also failed to re-install the plastic shield on top of the motor. Not a good experience whatsoever!