Lancaster Parts & Equipment PA 17602

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Wilfred Welch

Had our City Clerk order parts for my machine that I broke doing volunteer mowing for our small poor community with little to no resources. The parts never came. I called Lancaster they informed me shipper delivered to wrong address. Person at the address Denys receiving anything. Lancaster said they would call me back. When they did call back wanted me to pay money to reorder. Our Clerk that makes $15.00 an hour paid her own money to reorder. Lancaster could have contributed since it never went to an address that was on shipping label. No one received parts. Clerk had to pay full price. Lancaster got paid over $600.00 for JCT Mower blades and I still haven’t seen my parts. Update: Parts came. The blades are only sharpened on one side not both sides like originals. Not sure how they will perform. The company did knock $150.00 off for the parts going to 719 but ordered to 715 a vacant lot. My name on box and I’ve lived here 8 years should have got it to right place 709. Person at 719 still denies receiving back in November. It’s a mystery who got first order. But I’m back in business thanks Lancaster.

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Brendan Greene

Price point is incredible. Production engineer is extremely diligent with all details before production. Great staff!

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Warda Janse

They have a good price and excellent service! Each time I order spare parts by Lancaster Parts, I think:" this is efficiency!". I wish the brazilian companies would be as dedicated as you are. Congratulations for the great job!