Brown's Towing & Repair, Inc. PA 16125

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Patti Caputo

Josh was amazing today our driveway is completely ice and he figured out a way to get our car out of this mess!!!! Highly recommend Brown's Towing!!! Thanks so much for your help today Josh and Brown's Towing company is Awesome ?

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Peter Miller

I utilized Brown's services though a family AAA membership. AAA's web portal and chat was excellent on the hand off to Brown's. The cold kills many things including my battery. I went though AAA who assigned the case to Brown's. Within 5 minutes I got a call from a dispatcher at Brown's. We had a short conversation to confirm the issue and the field tech Adrian(?) showed up about 30 minutes later. Adrian(?) jumped the car and after testing informed me the battery was on its last legs. He offered the cheap option first; run the car run for 45 minutes and get a start or 2 out of it. I would have to replace the battery soon after. He also offered to replace the battery on the spot. I chose the replacement. I consider $220 after tax an excellent price for an on the spot replacement. Web price shows around $195 after tax for a comparable battery in stock at a local store. Adrian(?) got to eat too.

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Vickie Longo

We waited over five hours for this tow after calling to confirm ahead of time that it would not be an issue. We had already paid AAA for the service. We also specifically explained during our first phone call that we purchased the van in order to have it towed to another shop. The woman we spoke with was rude and dismissive from the start. After waiting five hours with no communication, my husband called back and was suddenly told we needed paperwork proving we didn’t owe the shop any money — despite the fact that we have never had any work done there. The owner had already moved the vehicle to the front of the property so it could be picked up. We even offered to have you speak directly with the owner to clear up any confusion. Instead of resolving the situation professionally, a man got on the phone and told us that now we would not be getting the tow at all. This entire experience was unprofessional, disorganized, and completely unacceptable. After waiting five hours and paying for a service in advance, to be treated this way is beyond frustrating.