Pep Boys Auto Service & Tires PA 19426

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Dave Melle

Dear Pep Boys Management, I am writing to provide feedback on my recent service visit. While the quality of the oil change itself was satisfactory, the scheduling and communication were very poor. I scheduled a 9:00 AM appointment for Sunday and dropped my vehicle off on Saturday evening as instructed. Although I received a message at 7:00 AM on Sunday stating that my service would begin shortly, the car was not ready when I followed up at noon. I was then informed that there were sixteen 9:00 AM appointments and service was handled on a first-come, first-served basis. When I asked if there were sixteen technicians available to handle those slots, I was told there were not. I expected to have my vehicle back by noon, but the service was not completed until almost 2:00 PM. This lack of proper scheduling and failure to set clear expectations left me in a difficult position. I hope you will review your appointment process to ensure better communication and reliability for future customers.

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Edward Lavoie

Dave was such a BIG help! When other stores denied my service needs, because the job was small for snowblower tires, Dave got the job done, as promised. Right in time before the storm way to go, Pep Boys!

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Sara R

Brought in my car tonight for a tire change and soon as I went out to my car there is bumps and a scratch that was never there before. I showed Dave who then proceeded to point out other small old scratches on the bumper. The scratch and bumps is consistent with contact from a belt, tool, or body while leaning over the engine bay during service. That’s factual! Davd pointing to “other old small scratches” doesn’t defeat this Older scratches: Don’t dictate new damage Don’t excuse additional damage Don’t explain a fresh, localized mark in a service zone See the grey marking around the scratch indicating a fresh scratch on the picture along with the bumps likely from the mechanic dropping his tool. Will remove this review once this has been resolved. I want to file an incident report and Dave said he will check the cameras and I doubt they will ever admit to it. I saw the mechanic Dwayne and no matter how many times I called out his name to ask him about the scratch he proceeded to keep walking and ignore me. Update 12/22 8:57pm Just spoke with Dave who refuses to do an incident report because he says it will be a waste of his time. I don't recommend this place at all and plan to take legal action. Please preserve any and all video footage, photographs, and records related to my vehicle and its service on 12/22, including service bay footage and exterior cameras.