Advance Auto Parts PA 15301

B

Bob

Terrible customer service. After I tell her that the turn signal bulb she sold me doesn’t fit, she insists that it’s the right one. You can tell from the photos that the bottom is not the same. I went down the street and was sold the correct one, I’ll never deal with them again. Oh, BTW, all she cared about was to tell me that I couldn’t get a refund because I opened the package, in which I said, how was I to know that it wasn’t the right one without trying! She didn’t care.

D

Denise Henry

DO NOT buy from. This store. I returned a caliper for the return of my core charge. Did not have my debit card with me which I used debit not credit to pay for my parts. Was told they would only give me a merchandise card to use at their store to refund my core charge. Asked for a.manager was told there isn't any there. Asked for corporate number was told all he could get is customer service since he isn't a manager. Told him to refund cash since I had the receipt. Can't do that insisted that I get a merchandise card. Go to auto zone or O'Reilly they have much better customer service as well as their employees are educated about their company.

S

Sean Anastasi

I had a spark plug fail on me in the middle of a 36 hour road trip and luckily it happened right down the street from this store. Roger was a huge help and made sure I had everything I needed to get the job done. He was friendly and helpful and I can't thank him enough for turning a bad experience into a good time. If I am ever in the area again I will make sure to stop by this location for any parts or tools I need.