Advance Auto Parts PA 17345

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Josh Anderson

Normally have good experiences with this store, but had my first bad experience over the phone with a female associate earlier today. I had called about returning a part (ABS speed sensor) for my 2013 VW Passat. When I ordered the part online, I didn't recall seeing it specify the location (front vs rear) so I ordered the part and upon removing the previous part realized it wouldn't fit. I was certain that the website didn't make a distinction between the front and the rear ABS sensor, so I called to see if I would be eligible for a refund based on my understanding of the problem and thinking the website had failed to state the location. The woman I spoke to wrote me off from the start, and at the risk of wasting her time and mine, I figured I would check online to be sure before I called back. After checking for the part number on my cell phone, and not finding any specification (front vs rear) I called back and tried to explain what I was seeing. Immediately upon hearing it was me calling back she interrupted me, and as I was trying to talk, ignored me and talked over me as she walked me through her replicating the steps. I decided to stop trying to explain and just listen to her, but I simply wasn't seeing it specify the part. At the risk of making her more angry I decided to just thank her for her time, and mention I would call another location if I can't explain my issue and/or what I'm seeing. I ended up identifying the issue - when looking up the part without specifying a vehicle, there is no distinction listed between front and rear. I must've made a similar mistake when I placed the order - understood. My only complaint is.. I'm not particularly car savvy - I'm just a guy trying to save some money as the world becomes a less and less affordable place. I always treat people with the same kindness and patience I expect to receive when talking over the phone. All the accusations that she made over the phone did was disorient me, and make me want to forget it - regardless of whether I was in the right or not on the actual return. Again.. every other time I've visited this store, the people have been more friendly than i expected, so it's always nice to talk to them, even briefly. I think this was probably an isolated incident, and I hope there weren't any external factors causing her to be so difficult to work with - I've worked retail before, and I get it.. some people will lie cheat and steal to get their way. I just wanted to do what I thought was right. I'll probably visit the store again, I mean.. it would be wild to drive further to avoid her, but dang.. I wish she could've just calmed down a bit so I could understand the discrepancy.

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Sam Roelke

Extremely rude lady running the place. If putting on one windshield wiper is so much of an inconvenience when the place is completely empty maybe you should not be working a job with customer service.

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McKenzie Leigh

I was greeted and helped by Calvin to purchase and install my battery on this insanely cold day. His kindness and promptness was truly appreciated.