Whitetail Disposal, Inc. PA 18074

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Maureen McHale

Steer clear of this company. Taken over by Casella and service went to absolute trash. No pun intended. So many missed pickups. Awful and rude customer service. No resolution, no reimbursement. Finally I received a statement that I was past due last month and immediately logged in to pay. Looking at my statements, I see they charged me again the Next day and took same amount out of my account, not once but twice. I’m now stuck with this POS company for 3 more quarters this year, because that’s how much I overpaid! Bottom line, use any other company besides them.

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Anne Spano

First, the customer service reps are nice. But they didn’t resolve my issue which is more of a company problem. I am a customer for several years with a Monday pick up day. On Monday my neighbors were pick up and my revocable were picked up. My regular trash was not picked up. I chatted Tuesday morning with a rep and was told I was put into a 24-48 recovery mode and please allow time for pick up. By today, Thursday, I was still not picked up and chatted again telling the rep I was not picked up. She informed me that I was marked as being picked up. I told her the can I full. She then proceeds to tell me there are no trucks in the area and that I will be picked up on Monday. We are having a major snowstorm Sunday into Monday. And I’m on a private road with private plow service and not sure when I’ll be plowed to allow for trash trucks to come down the road. So between today, Thursday, and Saturday the company is not will to pay OT to someone to come and collect the trash? A service I am regularly billed for. Terrible customer service. I’m beginning to think Amazon should start doing trash collection services.

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Robin Brown

Whitetail used to be great until they were taken over by Casella. Now I seem to have frequent issues with trash not being picked up. Twice I called the office recently. The first time, no one picked up and I left my number and asked for a callback with an explanation and the time when my trash would be picked up. No one returned my call or picked up my trash the next day, so I called again. This time the recorded message said I was in a queue and, if I liked, they would call me back when it was my turn. I selected this option, but no one ever called me back. The next day, I finally spoke with someone who said my trash wasn't picked up because my road was too icy. I disputed this because I received a fuel oil delivery that day and the large,heavy fuel truck had no trouble whatsoever on my road. I asked for a credit. They refused the credit. So, I find myself stuck paying for a service I did not receive from a company that refuses to return phone calls. The price seems reasonable until you experience their service. It is a shame, this used to be a great operation but, sadly, Casella is terrible.