Lehigh Valley Certified Used Car & Truck Center PA 18049

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Cooper Schoenly

Went to look a vehicle test drove and knew a couple things it needed was no issue. Talked pricing and everything asked the sales man 3 times is there anything else that I need to know about it is there any other recommended repairs. Was told no there’s nothing else wrong with it 3 times negotiated price got to a number I was comfortable with and started the process of buying it I but a down payment on it and then magically after they took my cash a recommended repair sheet came out that was forgotten about some how when I asked 3 times. Was told I can’t get my cash back because it was already in the safe and was told I’ll get a check from them by end of the next day. I have it in writing my check would be ready by the next day. Tried calling and both times I’ve called I haven’t been able to talk to the sales manager they only let u talk to the receptionist. Would not recommend buying anything from this dealership. Was told they never needed to show me the sheet that they could have just ripped it up and never showed me it. To reply to your comment they have my info and I sent you a message with my number. You can call me and I can explain what just happened when I called the sales man back. Was also just told it won’t be ready till tomorrow. If there’s enough people there to sign checks. Going off honesty at your dealership it’s in writing with a signature from Michel sidel the sales person I was dealing with that it would be ready by 1/29.

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Cathy Velazquez

Where do I even begin...... My daughter needed a car so she decided to go to this dealership- My daughter is a full time college student and she works part time so her father decided he would cosign a vehicle for her- the issue is that her father is in the Army currently stationed in Italy...the dealership knew this and they stated it wouldn't be a problem - they stated the process might take a little longer but we were aware of this. My daughter put down a $2,000 deposit to hold the vehicle. She signed what she thought was needed on her end and waited to hear from the dealership. She had to keep reaching out to the sales rep that she worked with to find out the status...in the meantime the bank had mailed out a check in full for the purchase of the vehicle. She reached out to let him know that she had the check and he stated that there was still paperwork that still needed to be filled out (paperwork that I am sure she could've signed the day she went in to buy the vehicle)...She waited a few days and still didn't hear back from him. I finally called the dealership and spoke to the finance manager and advised him the issues I was having- I was very understanding since I knew a situation like this was going to be hard but I also advised them if they felt like this isn't something they could do they should've let it be known before any thing was done. I told him we could've taken our business elsewhere. He stated that he would have it taken care of- Almost 3 weeks later (since the start of the sale) my daughter went to the dealership with the check in hand- she filled out the required paperwork and they were going to mail her father the paperwork to fill out and return. She left the check for full payment of the car with hopes that she wouldn't have to wait much longer. 6 days later the dealership called her stating that the paperwork was going to take 4-6 weeks to get back (paperwork that was never even mailed out) and they could no longer hold the vehicle. They returned her deposit- We drove by the dealership that night and noticed the vehicle was no longer on the lot. So the finance manager lied to my daughter so that he could sell the vehicle that she had put a $2,000 deposit on (I am sure that this is somehow illegal) She was able to pick up the check the next day. So now my daughter wasted almost an entire month because they told her they would be able to do it and she still has no car to show for it. And now my daughter had to have the check cancelled that the bank issued for the full payment of the car and she will have to take her services elsewhere. Which means another credit check and another approval. I am upset that my daughter was lied to and they couldn't be honest with her from the beginning. Meanwhile her dad is overseas wanting to just get a vehicle for his daughter. So very disappointed in the services that were rendered to my daughter or lack thereof I should say.

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Heather Romberger

I didn't want to write this review, but find it necessary. I was unable to go with my daughter as she purchased her first car. She had other people with her & was happy with the service. However, I ran over after work with the title to her previous car (I was the owner). I told the first salesman I saw that my daughter had been there that day and what type of car she had bought. I told him I had the title to her trade in. He took it and said everything was good, so I went home. A few hours later, my daughter called me, frantic. The dealership said they didn't have the title. I told her to have them call me. The salesman was, understandably, frustrated, blaming me for not taking the title. I insisted I had and he became more agitated, as did I. I asked him to check the cameras and told him the time to check, to which he responded that they have no cameras, none inside or outside. He was insisting that I drive the 30 minutes it would take me to get there and give him the title I had already given them. Suddenly, someone in the background found the title. His tone changed and he became more polite, told me I could come in the next day after work to sign the paperwork I was supposed to sign but hadn't known about. Here's the point of this drawn out story...as I pulled in the next day, I saw a large sign that said 24 hour video surveillance. SO, the salesman lied to me. I apologized for being frustrated the night before, as did he. However, when I calmly pointed out not telling a lie when there's a big sign to say he's not being honest, he acted like it was no big deal. Basically, he was ok with telling lies. Idk how negotiations went with my daughter, but I believe she probably got lied to. In short, know what you're doing before you go here, or find someone who does, because they lie. I would NOT recommend this place to someone I love. This salesman caused my daughter undue stress that made this process more difficult than any first time car buyer should endure. I wish I had taken off of work, I think I might have spotted his mouth full of lies a mile away. I'm proud of my daughter for all she is doing in life, but I doubt this man's mom would be proud of him. Shame on him! Edit to add: They lost the keys to her trade and she got multiple messages to call them & tell them where her keys were. Seriously, don't go here!