Pep Boys Auto Service & Tires PA 19030

T

Tim Sheedy

⭐⭐⭐⭐⭐ Great experience at Pep Boys. Scheduling the appointment was incredibly easy, and the service was honest and straightforward. They could have easily tried to sell me rotors, but instead they inspected everything and simply replaced all four brake pads because that’s all my wife’s Jeep actually needed. While it was there, they also took care of a full synthetic oil change, replaced a headlight, installed new wipers, rotated the tires, performed an alignment, and completed the state inspection. They even provided a detailed report so we could see exactly what was done and the condition of everything. The cost was very reasonable for the amount of work completed, and I really appreciate a shop that focuses on doing what’s needed without trying to upsell unnecessary repairs. Honest service like that goes a long way. Highly recommend.

A

Amanda Previte

I went to have a tire replaced and when I got my car back my rim was scratched all along the edge. My rims are in prestige condition, not a single one has a scratch. When I confronted them about it, the service manager Carlos Vargas negated everything I said making it out as if I was complaining about something minor and told me he would not take responsibility for the damage. I had a picture on my phone from the day prior when I was changing the tire to put my spare on where you can see ZERO damage to the rim and he said "it's weird you have a picture of your rim" he acted as if I was trying to pull one over on them asking me if I was trying to get a new rim out of them. I said no I want the damages fixed that weren't there when I got here today. Instead, he was incredibly rude and offered no solutions to the problem just kept saying he won't take responsibility and walked away to avoid it. I have never written a review in my life good or bad for any services or company I've dealt with and I'm a very quiet introverted person and HATE to complain or cause conflict but I feel robbed and incredibly disrespected and felt I needed to say something to help others avoid this situation. I wish they had an option for negative stars. I’m adding a photo of when I was changing the tire and the one from today when I was picking up my car

E

Emily Gibson

Recently visited Pep Boys for an oil change and a new set of tires, and I couldn’t be happier with the service. From the moment I arrived, the team was professional, efficient, and friendly. A special shout-out to Manager Carlos, who went above and beyond to make sure everything was done right. He took the time to explain my options, answered all my questions, and made sure I felt confident about the work being done. His customer service was outstanding, and it really made the experience smooth and stress-free. My car is running great, and the new tires feel fantastic on the road. I’ll definitely be coming back for future services. Highly recommend this location and especially Carlos for his excellent leadership and support!