Leonard's Auto Tag Service PA 18201

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Gregorio Marte

Today I went to this location to get fingerprinted for a required background check. The agency that referred me to this place clearly stated that walk-ins are accepted and mentioned that they work with this business regularly. However, when I arrived, I was told that fingerprinting is by appointment only, despite the fact that there were no other customers present at the time. I explained that my profession does not allow me much flexibility, which is precisely why I chose to walk in, but my request was still refused. The customer service I received today was extremely disappointing and unaccommodating. I understand this may be a small or family-owned business, but a business is still a business, and customer service should always be a priority. When there is no willingness to be flexible or provide reasonable service, it reflects poorly on the business. I hope the agency that referred me here reevaluates whether to continue using this provider, as my experience today was very negative.

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ROSE SIPPEL

Took return package ? woman weighed measurements was less then 3 pounds tells me 79.50 because package was being mailed to Wisconsin package was going to Florida How can this possibly be so expensive will never give this place a dime lady has no personality ignorant knows nothing about customer service

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M Quinn

Absolutely horrible customer service. The two women working today were so incredibly rude. Refuse to stop trying to talk over me so that I could explain the situation to them. When I tried to tell them we had called in prior to coming they insisted that could not be true. No one called. Then it was that I must have called the wrong place. Any time I tried to explain they just shouted over me that I was wrong. When I stepped outside to double check that I had the right number (I did) I left my mother inside, who overheard them continue to carry on and make more rude remarks in regards to us coming in. In the end I left and took my business elsewhere because I’m simply not going to give money to people who treat their customers that way. Your website says that customer service is a big value for you, but I saw nothing of the sort today.