Firestone Complete Auto Care PA 19096

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Foxy Fee

DO NOT take your luxury car here . I took my BMW here and they broke my wheel lock . then could not get the tire off since it broke off inside the lug. now I have to pay for my car to get towed to BMW . To get fixed, I also have to pay for them to put the wheel lock back on. this is their fault and now I have to pay extra . They told me there it was not luxury and I believe them you should too After many phone calls the store manager did make it right .

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Erez Fischman-Cohen

This was my first time going to a Firestone location so I wasn't familiar with their process. But I scheduled an appointment online, filled out everything I needed and wanted to be done on my car. Went to the appointment and when I got there, everything was already set for my car to be handed to the workers, no additional action required .. I got to my appointment around 9 left around 10:30-45; they gave me an estimated time of 2 hours. They asked me if I wanted to add any additional services, went back to work on my car, then was done and on my way. I was actually able to have the rest of my day instead of being stuck inside a tire shop for hours on end. 100% going back.

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Paul W Latshaw

Worst car repair experience of my life. They ordered the wrong parts TWICE which forced me to rent a car over Labor Day weekend. A one day repair took them an entire week to complete. When I finally picked up my car, the engine made a squealing noise on the way home. Took it to another mechanic who discovered that the Firestone "mechanic" had improperly routed a vacuum hose which left it about 6 inches short of the connection point. So, he just left the vacuum hose disconnected! It cost me another $150 for an actual mechanic to properly route and re-connect the hose. Do not take your car here under any circumstances. It's like The Three Stooges decided to go into the car repair business.