Pep Boys Auto Service & Tires PA 19355

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CharlotteB01

On 10/7 I paid to have my oil changed and car inspected. I’ve been to this pep boys twice before and had good experiences. I pick my car up same day no issues. On 10/19 I get an alarm from my car that my engine is overheating and I need to pull over and check my coolant. I found this odd considering the car is a 2023 Toyota Corolla with 20k miles. I saw this alarm again on 10/21 so I called pep boys and had them take a look at the car on 10/22. I was called early that afternoon saying they think that my coolant was already low and that they have seen several new cars come off the lot with low coolant. I found it suspiciously coincidental that I never had issues with my coolant before getting my oil changed. Also why wasn’t this noticed during my oil change? It’s pretty obvious it’s empty. But the coolant charge was only $46 and the guy was nice enough. So at the end of my work day I had a weird feeling and looked under my hood. And i kid you not the coolant reservoir WAS EMPTY. See the attached picture. A five year old could have told you it was empty. So they literally didn’t fill it or missed a leak. I went back to pep boys at 5pm and showed Chris the front desk guy who was shocked. And then I literally watched a technician pour the coolant into my car. Because apparently that’s what I need to do to ensure the job I paid for is complete. I plan on speaking with the manager on Friday and demanding a refund for the coolant refill. I am also going to get my car inspected by my Toyota dealership because now I question all of the work that was done on my car. I am never taking my car here ever again. UPDATE 11/28/25: I took my car to my local Toyota dealership and they found a hairline crack in my radiator. I was sent pictures and the entire underside of my car was covered in hot pink coolant. How in the world was that missed when I took my car back to pep boys with concerns of my coolant being low?? I am 100% convinced that someone damaged my car during the oil change and state inspection and they knowingly hide it. It cost $2300 to have my radiator replaced. Thank god I had comprehensive car insurance and they let me file a non fault claim for this. DO NOT take your car here.

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Sandeep Bethu

Took my 1-year-old car to Pep Boys for a state inspection and they failed it claiming the wiper blades were “not good.” The car is barely a year old and the wipers were working perfectly fine with no visibility issues. They wouldn’t pass the inspection unless I replaced both wipers, and I was charged on the spot. This felt unnecessary and more like an upsell than a legitimate safety issue. Very disappointing experience and not what I expect from a state inspection. I won’t be coming back and would recommend others get a second opinion before agreeing to repairs here.

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Graham Ashmead

Courteous & informative. Straightforward & work done on time. Noted a bulge in a run flat tire and replaced a rare tire and completed an inspection needed moving from NYC. Work done well and on time. Would come back again. Highly recommend.