Firestone Complete Auto Care PA 15146

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Killa Komments

So I walked in there because my carvana account says that they will work on my car with the warranty cool I schedule an appointment under “other” I walk in NOONE greats me I walk to the counter this old white man asks if I have an appointment I say yes give him my info he goes “ ok you need a state inspection “ I say yes and I received an error code on my dash he goes “ oh we don’t do that here “ I say ok then you can just inspect the car he asks for my registration and insurance I said my insurance card. Was on my phone he goes “ well I need it in person so idk what to tell you “ i politely grabbed my keys and proceeded to the door he yell across the room “ whelp sorry about that have a nice day” now keep in mind this was my first time here and I’ll never be back the passive aggressive comments and the lack of customer service was unreal ! On the website it says have your insurance card present present and printed are two different things and he could of easily said oh we can print it for you for a fee or oh I can push your appointment back while you go get it printed he offered no help no compassion or a solution!

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Brandi Cooper

I had to bring my car in for service after the check engine light came on. I was using a warranty and Firestone was really great with helping me deal with it. It was several phone calls with the warranty company and Firestone was so patient with it, helping in any way that they can. Not only were they (specifically Tim) great with the warranty help but also quick to fix my car.

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Matt D

Left a note for the shop detailing alignment issues I needed corrected. My assigned technician Andrew took care of everything perfectly and left a very courteous response to my note. Greatly appreciate the effort and dedication to a well-done job. Thank you