Bills Emergency Roadside Service and Towing PA 19607

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Anthony Perez

DO NOT DO BUSINESS WITH THIS COMPANY IN MY OPINION. I had an absolutely horrible experience with this towing company. I’m new to the area and didn’t know the local parking rules, and they towed my car. Fine — that part is on me. But everything that happened after that was completely unprofessional and disrespectful. When I called to get my vehicle back, they told me it would cost hundreds of dollars. I panicked immediately because I don’t just have that kind of money sitting around. I tried to explain my financial situation and asked if there was any way they could work with me. I told them I could come up with $300. The response? “I don’t think the owner would let it go for 300.” No empathy. No attempt to help. Just cold and dismissive. When I arrived, I was informed I had to pay in cash. No one mentioned that on the phone. Who doesn’t tell someone that ahead of time? Meanwhile, they’re charging $65 per day if you don’t pick it up immediately, so you’re basically forced to scramble and figure it out. After making major financial moves to come up with the overly priced payment, I returned. While I was standing there, the employee called his boss and said, “He’s here again.” The boss responded loudly enough over the phone and I could clearly hear him through the phone — it was NOT on speaker Then he said something about me, and they both started laughing. They were openly making fun of me while I was standing right there. Mind you as I said he wasn’t on speaker, and could hear full sentences of the words he was saying, he was so loud on the phone I could hear the beginning code to their safe, which is 1042. After hearing them laugh I said, “I don’t know what’s funny.” The employee tried to brush it off and said, “Oh, it was something he said,” but it was obvious they were laughing at me. The fact that I could clearly hear sentences being said and the safe combination over the phone shows just how loud and careless they were being. To top it off, I ended up overpaying by $5 because they “didn’t have change.” Instead of resolving it themselves, they told me to walk to a store down the road to break the bill — while they still had my car. I had no transportation at that point. I was already drained financially and emotionally. At that point, I was over how they run as a business and told them just keep it since I want to just go home! This company showed zero professionalism, zero compassion, and zero respect. I understand towing companies have policies, but there is no excuse for mocking customers, overpricing tows, and handling situations this poorly. I strongly recommend staying far away from this business.

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Jeffrey Maffett

My experience with Bills was very positive. I needed a tow to a garage in Exeter. A friend recommended Bills so I went there in person. Bill said it wasn't a problem and charged me a fair price. The Tow truck operator, Rob, showed up promptly, was cordial and professional and had no issues loading the car. The car was delivered and unloaded with no issues. In short, it was good service at a fair price.

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Anayiah Pena

If i could put a negative review i would. they completely overcharged me a tow. got told by a lady on the phone it would be $600 to get my car back and when i arrived i was then told it was $645 when the car wasn’t even there for more then 24 hours. then when i received the receipt there were charges on there that he didn’t even tell me about. i got told it was $45 for each day my car was there but then the receipt said $65. they get by on struggling college students and are extremely money hungry. i’ve never ever seen a tow company charge that much especially when the car was only there for 1 day. a bunch of made up fees to get more money. he didn’t have a set breakdown on the pricing and when my uncle called to get an explanation they were unprofessional and basically said it is what it is. my car was towed 12 pm, i called the same day and i came the next day at 11 am. CROOKED PEOPLE